I too have purchased one of the junk vehicles with it's un-usable extended warranty. My passenger side heat went out first and now all my heat is gone. I don't feel this complaint has been looked at by anyone when it is clearly a safety hazard to drive in inclement weather. All of us who have been duped by chrysler should get together and start a class action lawsuit against chrysler. I do know one thing for sure. This is the last chrysler vehicle I will ever own!
2002 Jeep Grand Cherokee visibility complaints
Page 9 of 12: complaints 221 to 250 of 326, newest first, as owners wrote them.
My 2002 jeep grand cherokee limited edition SUV has had a significant failure in the HVAC unit. The passenger side vents only blow out cold air, as if the air conditioner was on, but the temperature is set on high. The driver side vents blow out air according to the controls but the speed of the air is weak, even though the controls are set on high.
2002 grand cherokee unlimited (wj) blend door broken. Creaking/groaning sounds coming from under dash. When heater is on, passenger side gets only cold air. First discovered in sept of 2005 while vehicle was below 36000. Vehicle still within factory warranty (100,000). Was told by dealer that the blender door was broken and not covered under warranty. Cost to repair approx. $850.00. Unsatisfactory since this seems to be a common problem with wj owners. We've been living with this problem for two years due to the cost of the repair.
On january 22, 2007, I heard a "cracking" noise under the dash as I started my jeep in the morning. Later that morning it became apparent that it was not possible to get any heat in the cabin, nor was it possible to defrost the windshield. After trying various settings, all that can be achieved is to blow cold (ambient) air (currently 4f) out of the various vents/defroster. This does very, very little to remove frost from the windshield. Additionally, the heater core has begun failing. This releases additional moisture into the cabin, causing even worse fogging (frosting this time of year). This combination of failures renders the defroster totally ineffective, and requires the dangerous act of wiping or scraping the inside of the window about every 5 minutes under normal winter conditions. I am informed that this condition is caused by the breakage of "mix doors" in the HVAC system, a known defective "weak part" that is currently being replaced (at customer expense) on virtually all 1999-2004 grand cherokees with automatic climate controls. Breakage of these parts can constitute a serious hazard, and should be a required recall by dc. I have had to undertake this repair myself - a huge task, as I do not have the $1800 to have the dealer repair it.
Visibility: defroster/defogger system:windshield:blower blend doors are broken, resulting in no heat on passenger side, and no defrost for the windshield.
Driving through another state in sub-zero temperatures, my heater immediately and without notice, stopped working in my 2002 jeep grand cherokee. I could not proceed further, as I had in the vehicle older people who would be too susceptible to the cold. I took it to a dealer who told me they have fixed over 16 of these problems with the blend doors at $1000 for the cost to fix it.
Complaint # 10179028 - blend door - denso's HVAC system is substandard and an expensive fix; not covered under extended warranties.
It appears that all jeeps from 99-04 have a blend door malfunction. I bought my jeep used in 2006 it is a 2002 with 62000 mile on it bought it in the summer and it was 100 degrees out. Had no idea that the heater did not function 2 months later the temperature dropped and I was in the cold on the passenger side. Contacted dealer scheduled repair had to pay half of the $840.00 bill. Was told it would probably do this again, since it is an all to common problem with the dual temp electronic climate zone models. Just thankful no one got hurt if window was unable to defrost and caused an accident.
I have a 2002 jeep grand cherokee overland that had approximately 46,000 miles at the time of incident. It was a previously owned vehicle and about 6 months after purchase, I turned on the heater and there was nothing but cold air blowing. When I went to the dealer to get it fixed, they said it could be a simple computer problem, or a major mechanical problem, where the vents get stuck. It ended up being the major one, and they said it was common for this to happen on this model jeep. They installed new blend doors and actuator motors, which cost me about $1,200. It is so costly because they have to remove the entire dash to reach the problem. The labor was $776.04 and the parts were $389.47 after it was returned, about a month later, my car wouldn't start up, because the dealer did not fully connect a wire harness back together, so it vibrated loose and wouldn't allow the keys to start the ignition. This is a safety feature of the vehicle, where the keys have to be programmed to work in the ignition. It made it so it didn't read my previously programmed working keys. I ended up being stranded about 10 miles from the dealer. Thanks to aaa, they came and picked the car up, and then took it to the dealer, which they fixed that for free, on account of it being their fault.
I own a 2002 jeep grand cherokee limited. The events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. To correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems.
Tl*- the contact received a safety recall notice about the fan in her 2002 jeep grand cherokee in november and called the dealer and they have not yet completed the repairs. The vehicle has been placed on a waiting list. Also, there was a brake failure while driving over 40 MPH. The steering wheel would vibrate so much that it felt as if it were about to come off. This incident happened over 300 times. The brakes were faulty since she bought the vehicle, but the dealer always told her that nothing was wrong, even though there was a safety bulletin in place. After the warranty expired the failure was diagnosed and the cost of the repair was $1500. The contact was charged for several front end alignments that never seem to alleviate the failure. Also, there was recurring problem with the motor of the rear windows. The contact had one motor replaced at a cost of $300 and will need to replace the second motor.
Tl* - the contact called regarding 2002 chrysler grand cherokee. The heater failed in the vehicle. The chrysler dealer has diagnosed the problem as the mid-case blend door unit needing to be replaced. The failure mileage was 59,000.
2002 jeep grand cherokee climate control blend door failed. This causes outside air to blow from the passenger side of dash even when heat setting is turned to maximum temperature. Defrosting windshield under winter icing conditions very difficult. Dealer wanted $500 - $1500 for repair, depending on amount of labor required removal of dash.
On nov. 29, 2006, purchased used 2002 jeep grand cherokee ltd. With 49,723 miles from chrysler dealer. On dec. 2, 2006, tried to use passenger heating and cooling. Could get only cold air. Windows would fog and be unable to clear causing visibility and safety problem in addition to heating issue. Took back to dealer who refused to warranty problem and quoted $1047 to replace "blend door." took to second chrysler mechanic shop for second opinion who said it was not blend door but could not diagnose cause of problem. Check internet for similar problems and posted issue on forum and resulted in following thread: http://www.topix.net/forum/autos/jeep-grand-cherokee/tserat48371icob68. This forum has 48 posting as of this date with same or similar problem with jeep grand cherokee cars and with chrysler.
Vehicles fails to defrost on the passenger side windshield and door widow due to it blowing cold air only. Dealer reports that this is extremely common and is a manufacturing defect that the manufacturer will not fix.
The heat in my 2002 jeep grand cherokee limited (72,500 miles) stopped distributing heat. First the heat stopped on the passenger side, then a few weeks later, the heat failed everywhere. I had to get the blender doors, actuator, heater core and evaporator replaced. The cost of the repair at a jeep dealership cost nearly $1,500. I've heard this is a common problem on this model jeep.
Started the car and one day the heater just started blowing cold air. Never made any noise or anything but slowly the passenger side stopped blowing hot air then the driver side and even the windshiled. No repair has been made becuase of the cost ranging from 1,000 to 1,500 dollars. New parts need to be made free of this defect and manufacturer should cover the cost of repair to every owner in which it occurs.
1) rapid fogging of front windsheild,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently,(1) the windsheild and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. To correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems. Dealer said no recall due to no safety concern. Isn't a window that can't be defrosted a safty concern?
I own a 2002 jeep grand cherokee limited with 51,474 miles. I purchased this as a used car on nov 30, 2006 from a reputable (?) dealer. To my mistake, we did not check out the heat. We do live in south west fla. Upon needing heat to take the dew off my windshield I found I have none. My windshield and side windows do not clear on mornings that heat would help in that situation. It is extremely dangerous as you would expect. No heat comes from anywhere. The dealer checked it out and said it was a "blend air door" problem and would not be covered under a used auto purchase since we declined the extended warranty. (we took it back on dec. 12,2006 to be checked out at dealer) the dealer said it was a "common problem that costs a lot of money,usually over $1000 to replace. I then asked my own mechanic his opinion and he said he will not touch the repair because of the time, labor, and money involved in doing this when he thinks it is a dealer issue. If you do an internet search for blend air door problems you will find this a common problem for 2000-2004 jeeps.
Ventilation system does not properly work. 1/2 of system blows cold air when heat is requested of system. Known and widespread issue on vehicle listed. Creates safety issue as defroster does not completely and safely remove frost/fog from windshield.
The passenger side vents blow cold. Driver side vents work fine.
I own a 2002 jeep grand cherokee limited with 51,400 miles on it. The events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield, (2) fogging of front passenger windows, (3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently, (1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dash ventilation system. To correct this problem, a "blend air door" is necessary at a high cost of approximately $1,200 inclusive of 7 hours of labor. According to service department at jeep and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limited's with duel zone ventilation systems.
On my 2002 jeep grand cherokee limited with only 55,000 miles, the defrost / heater does not work properly. From my limited research, it appears the blend door for the dual climate control is an issue for many jeep owners. Note: does tsb 2041004 apply to this issue?
My blend doors are broken. I receive no heat from the drivers side. I have searched every jeep forum I can find and have found this to be a very common issue, not due to usage but poor planning on the manufacturers part by using poor construction.
Automatic climate control system failed, was replaced and now the defrost is not working again after being repaired previously.
Air condition blowing cold air regardless of settings. Loud noises during operation. Failure to defrost properly.
2002 jeep with broken window regulator and motor**nar**cc the front passenger window would not operate and it was in the down position. The second time the problem happened, the window was rolled down about 2 inches, but it continued to roll itself down.
Tl*- the contact stated that while driving his 2002 jeep grande cherokee (failure mileage 38500) at 35 MPH in the snow at 18 degrees, the defroster failed to operate properly. It began to blow cold air and then stopped functioning . The windows steamed up and visibility was poor. The contact took the vehicle to the dealer and he was notified that the blend doors were sticking, and not opening and closing the way they should be. The contact is concerned about having an crash due to poor visibility.
No heat on the passenger side. Windshield fogged up on passenger side. Defroster didn't work. Greasy substance on inside windshield and windows. Diagnosis: shaft on blend door broken ie. No heat. Replace shaft & door. Expensive. Heater core had to be replaced - very expensive. Had to go in through the dash for both repairs. Jeep not interested in talking to us about these problems.
Heater blend door failure, heater constantly blows cool air, vehicle only has 35,000 miles on it dealer estimate to fix $1200-$1500 dollars.
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