2023 Mazda CX-9 technical service bulletins
223 technical service bulletins and manufacturer communications cover the 2023 Mazda CX-9.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Subject: Update – Campaign Warranty Claim Response Enhancements – Modules Not Repaired for Certain...
- Some customers may complain about any of the following 1. Infotainment Center Display does not provide the...
- This bulletin supersedes the previously issued bulletin(s) listed below
- Mazda Connected Services
- Description
- This Service Alert supersedes the previously issued service alert listed below
- This Service Alert supersedes the previously issued service alert listed below
- This Service Alert supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA(s) listed below
- This Service Alert supersedes the previously issued SAs listed below
- This SA supersedes the previously issued SA(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA listed below
- This Service Alert supersedes the previously issued SA(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This service alert supersedes the previously issued service alert listed below
- Description
- This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red....
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted...
- There are currently 2 methods for cutting a new auxiliary key blank
- There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is...
- Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter...
- Mazda Connect Services
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating
- When inspected, the differential or PTO oil is dark or black
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging
- There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer...
- Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH...
- Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle...
- The Mazda DCA-8000 is required for all warranty battery testing
- This service information provides testing and charging procedures in order to promote proper battery...
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Mazda Connected Services
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- When replacing the MAZDA CONNECT remote tuner (RT) with a replacement tuner for any reason, a call must be...
- Mazda Connected Services
- Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement
- Following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror
- Frequently Asked Questions (FAQ) for Mazda Connected Services.
- Mazda Navigation Live Traffic information is available on the following 2 systems
- Frequently Asked Questions (FAQ)
- The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore...
- Some customers may experience a Connected Vehicle failure
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- The Mazda DCA-8000 is required for all warranty battery testing
- Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as...
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error...
- Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile...
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- Stains appearing on the hood, roof and/or trunk of the vehicle
- The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to...
- Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Qi Wireless Charger symptom troubleshooting.
- Some customers may complain about scratches on the instrument cluster lens.
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- Auxiliary key blank cutting procedure
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Some customers may complain that their liftgate does not open
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning...
- Some customers may experience the following symptoms: No sound from some audio sources (AM, FM, SiriusXM®)...
- Some automotive cleaning products contain strong acid or alkali
- There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very...
- Some customers may complain that the rear console / cup holder area is warming
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission...
- Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting...
- Steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after...
- Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall...
- Creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the...
- Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering...
- Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile...
- “In Vehicle Network Malfunction” message appearing in the instrument cluster with DTC U3000:04-TCU...
- Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started...
- Qi Wireless Charger symptom troubleshooting
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- Some customers may complain about a creaking noise coming from the steering column while driving
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Some customers may experience no sound from the audio system and/or the audio source cannot be changed
- In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Some customers may complain of signs of oil on the struts or shock absorbers
- MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program
- Exterior trim heat damage when parked near a glass building or Low-E windows
- Qi Wireless Charger Symptom Troubleshooting
- Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Connected Services, Frequently Asked Questions (FAQ)
- In-vehicle network malfunction and master warning light on
- Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This...
- Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile...
- Some customers may complain about any of the following:1. Infotainment Center Display does not provide the...
- Some customers may experience electrical devices that cannot be charged through the rear console or the...
- Mazda Connected Services
- In-Vehicle Network Malfunction error message
- Some customers may complain about any of the following:1. Infotainment Center Display does not provide the...
- Some customers may report that the front door(s) makes a noise at the front when moving the door to open...
- The CX-90 has new and revised features that are different from previous models and may be difficult to...
- There are currently 2 methods for cutting a new auxiliary key blank
- Special service program SSPC8 - 2023 CX-9, 2023 MAZDA3, 2022-2023 MX-30 - remote tuner concern.
- Speedometer replacement procedure
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order...
- Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock...
- When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11048...
- DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Mazda connected services
- There are currently 2 methods for cutting a new auxiliary key blank
- The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black...
- Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse...
- Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire)
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later)
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- Mazda Connected Services Frequently Asked Questions (FAQs)
- The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar...
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