2021 Mercedes-Benz S560 technical service bulletins
185 technical service bulletins and manufacturer communications cover the 2021 Mercedes-Benz S560, including 4 warranty extensions.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Dear Mercedes-Benz Owner: In our continuing efforts to ensure the proper performance of Mercedes-Benz...
- Fuel/propulsion system
- In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the...
- Engine
- Diverse functional limitations in the vehicle in combination with various warning and fault messages in...
- Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic...
- Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is...
- Only vehicles with a variable transfer case are affected
- Clanking noise from the area of the speakers in the doors
- Issue On certain subject vehicles, software for the communication module does not meet the current series...
- Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G‑TRONIC automatic...
- Tailgate opens unintentionally
- Oil leaks found on M176 or M177 engines diagnosed to be from the cylinder head cover area
- This document is intended as a pre-case diagnostic reference for transmission related concerns
- Mercedes-Benz USA is currently experiencing limited availability of transmission fluid specification ATF...
- Check Engine Light ON with DTC P012800 "The Coolant Temperature is Below the Specified Temperature" active...
- Engine
- Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end)
- Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements...
- Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed,...
- The customer requests deactivation of the N112/9 HERMES communication module Note: Deactivation of the...
- After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the...
- Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed,...
- There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper...
- The part numbers listed in the chart below should no longer be installed, and any existing stock must be...
- CEL ON with DTC P012800 "The Coolant Temperature is Below the Specified Temperature" active and stored in...
- Headlamp, front fog lamp leaky or fogged
- When closing the door, the side window may remain slightly open (short stroke position)
- Engine
- Headlamps leaking or fogged
- Headlamp, front fog lamp leaky or fogged
- Check engine light on with the following fault is current in the VGS Control Unit: P084300 Oil pressure...
- CEL on with Code P012800 "The Coolant Temperature is Below the Specified Temperature"
- Customer states the AC either does not cool/has poor performance or heat is insufficient
- Customer states check engine light on in the dash
- Customer states the AC either does not cool/has poor performance or heat is insufficient
- (Original LI document #: LI27.35-P-079039) Clicking noises from the electro-hydraulic control unit (EHS)...
- The flap of the reversing camera opens and closes by itself during forward travel several times during the...
- Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end)
- Possible complaints about shift quality, issues with learning the park lock, and slipping/rinse entries in...
- The result from the XENTRY battery test does not match the current state of the battery
- Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick...
- After a software update of component LIB48_222
- Customer complains of oil use, oil leaking or oil smell
- The following most common complaints may be observed: • Brief connectivity interruptions when using Apple...
- In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the...
- Headlamp, front fog lamp leaky or fogged
- The last settings for the Augmented Reality Head-up Display (AR HUD) may not always be saved and the...
- Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious
- Electrical system
- A clicking/ticking/taping noise from underneath the vehicle with engine off during ECO stop event or after...
- The message "Device detected at diagnostics connection See Owner’s Manual" appears sporadically in the...
- Electrical system
- During a phone call, the called party has difficulty understanding/cannot understand the driver, or...
- The flap of the reversing camera opens and closes by itself during forward travel several times during the...
- On certain Model Year 2019
- Electrical system
- Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements
- Please visit an authorized Mercedes-Benz dealer where they will check the wiring of the lens hood of the...
- Fuel door may require several attempts to open
- Noises/ squealing from the service brake in various driving situations and ambient conditions
- The
- Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end)
- Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end)
- Electrical system
- The flap of the reversing camera opens and closes by itself during forward travel
- Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements
- Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick...
- Only vehicles with a variable transfer case are affected
- Washer fluid system leaks
- Fuel/propulsion system
- "Active Emergency Stop Assist Currently Unavailable" and "Active Steering Assist Inoperative" instrument...
- Tension-releasing impact of the propeller shaft with the force-free in D "KID" function, after vehicle has...
- Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements
- Headlamp or front fog lamp leaky or fogged
- To insure vehicle down time is kept at a minimum and all required information is available when case is...
- Rear lamps fogged up/not leaktight
- Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G-TRONIC automatic...
- The customer complains of a check engine light (CEL) on. May also complain of the engine running roughly...
- Electrical system
- Electrical system
- This is to notify you of the Service Campaign OTA update for the MBUX control unit software in 14,559...
- The following symptoms may be present in the instrument cluster: 1. "Perform vehicle handover" in the...
- Tailgate opens unintentionally
- Electrical system: software
- The steering wheel generates grinding noises between the steering wheel and steering column switch module...
- Noises in the steering column area when steering
- Front armrest cap (butterfly compartment) only opens when pressed strongly
- Electrical system
- Electrical system
- Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has released a software update for...
- Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has released a software update for...
- Electrical system
- Electrical system
- No audio is output either in radio mode, or with media playback via app, Bluetooth or USB. In such cases,...
- Electrical system
- Electrical system
- Control unit N68
- Crease formation on genuine leather seat covers in vehicles with low mileage ⢠Objects left on the seats...
- Electrical system
- Electrical system
- In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the...
- Mercedes me connect services inoperative (me-Call, Remote Status, etc.). Mercedes me services
- Electrical system
- Following a software update of the head unit to FUP3 variant 316.5 or higher, the "Residual heat" button...
- The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle
- Electrical system
- Electrical system: software
- 12V message in IC when starting the vehicle
- On vehicles with a low mileage, it may be the case that the displays in the rear passenger compartment do...
- Electrical system
- With the adaptations from modification year 802 to modification year 803, the illumination of the...
- Phone call log is not shown in the MBUX display
- Flush door handle needs to be pulled on with increased force in order to open the door manually
- Electrical system
- 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B...
- Electrical system
- Electrical system
- Electrical fault on rear airbag/window airbag
- Brief connectivity interruptions when using Apple CarPlay over Wi-Fi, for example when driving underneath...
- Traffic Light View is intermittently inoperable after updating the MBUX Multimedia System (A26/17) to E316.5.
- The "Ambient Light Warning Assistance Inoperative" warning message is displayed in the instrument cluster...
- Customer states that they are unable to actuate the rear-door roller sunblinds via the MBUX settings
- Tailgate opens unintentionally
- Message in IC: "Active Brake Assist function restricted". "Active Emergency Stop Assist inoperative"...
- Forward collision avoidance
- Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position...
- Steering
- Fuel system, gasoline
- Replace steering column switch module
- Creaking noise from side bolster when load applied to seat cushion of front seats
- Door handles selectively do not extend due to engagement of "anti-play" mode
- Door handles do not extend when pressed, use key to extend door handles and follow prescribed steps.
- Supply printed operator's manual and replace if necessary
- The oil level is not correctly displayed while the instrument cluster display is in workshop mode
- Following a software update of the MBUX multimedia system (A26/17), the MBUX tablet can no longer be...
- Correct torque of screw connection between hydraulic lines and all suspension struts
- Customer may have the following complaints: • Mobile device will not connect to the vehicle's WLAN network...
- The warning message “PRE-SAFE inoperative” shown on IC display
- • The flush-mounted door handle could jam or skip while extending and may move in a jerky manner while...
- The range of the integrated garage door opener (GTO) is too short
- Sporadic warning message in instrument cluster "Engine oil pressure stop switch off vehicle" (or similar)...
- MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 – Boost Pressure is Too High"" "
- Update signal acquisition and actuation module front control unit software
- Retrofit rubber mounting for mobile phone cradle in front center console
- The mobile phone address book may not be transferred completely to the multimedia system COMAND, Audio 20,...
- Important new emission service campaign information.
- Clattering noise when raising lowering window using the front door window
- Flushmounted door handle may be sluggish when retracting.
- Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning
- The "Ambient Light Warning Assistance Inoperative" warning message is displayed in the instrument cluster...
- The rear entertainment system displays may flicker see attached.
- The flushmounted door handles are retracted and do not extend electrically in response to a command from...
- Touch pad: Search lighting does not dim or does not turn on.
- Engine switches off again when re-attempting Remote Start via Mercedes me App. This only occurs if the...
- Steering wheel heater and/or Distronic cannot be activated
- AIR BODY (AIRMATIC) display message
- Complaint: Height adjustment of electric steering column adjustment jams in upper / lower adjustment...
- Update Left and Right Front and Rear Door Control Unit Software
- Air Conditioning Intermittently Does Not Cool
- Perform Android software update in COMAND center rear tablet
- Navigation system permanently displays "Activating".
- Map pocket on front seat backrest trim does not close.
- High voltage battery warning message in instrument cluster.
- Gasket may settle causing a slight oil leak.
- Trunk lid closes too quickly.
- Mobile phone cotacts are not transferred completely.
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