Complaint Only vehicles with a variable transfer case are affected

Bulletin number

LI27.10-P-075869

Component

Power train

Summary

Complaint Only vehicles with a variable transfer case are affected. This can be identified through control unit N45 or N15/7 in the quick test. When accelerating with light load, vibrations or jolting sensation may come from the drivetrain. It may be mistaken for a harsh shift. Cause Modified oil quality of the transfer case over time Remedy 1. Check initial quick test for faults in the following control units. N45 or N15/7 - All-wheel drive (ARS) N127 - 'Drivetrain' (PTCU) control unit Y3/8 - Transmission control for 9-gear transmission (VGS) N3/10 - Engine electronics for combustion engine If faults are present: Process them as per the guided test in Xentry. If no faults are present: 2. Check the transmission oil level If the oil level is correct: 3. Unplug the connector for the transfer cases control unit and reassess the vehicle on a subsequent test drive If the complaint no longer occurs with the control unit disconnected: 4. Perform an oil change of the transfer case according to WIS specifications - Collect an oil sample of the original fluid 5. Complete all transfer case Tech-in processes located under VG Control Unit > Adaptations - Resetting the oil service data - Calibration of N15/7 5. Perform road test of vehicle to bring transmission to operating temperature ( >60C ) 6. Operate vehicle in full circle with steering at full lock - 5x to the left - 5x to the right 7. Perform an extended 200mi road test to ensure the clutches are properly conditioned with the new oil. 8. Reassess the concern and release the vehicle if no longer present. If the concern continues to occur with the control unit disconnected or after the above steps have been performed, please submit a TIPS case to the Powertrain inbox with the following information: - Initial quick test with fault freeze frame data - Initial transmission EEPROM data - VGS and Transfer Case Control Unit Log (N45 or N15/7) - Photo of the original oil condition - What color was the fluid drained from the transfer case before the oil change? - Was an oil sample collected, and can you provide a photo of the original fluid? - What color and part number fluid was used during the oil change? - How far was the vehicle driven after?

Owners of these vehicles have filed 274 complaints in the transmission category.