The contact owns a 2012 Ford Edge. The contact stated that while attempting to start the vehicle, the contact became aware that the rearview camera displayed a blank screen or an upside-down image. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the VIN, the make, or model was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.
2012 Ford Edge: screen or infotainment failure
7 of the 1,134 complaints about the 2012 Ford Edge describe screen or infotainment failure.
- owner complaints
- 7
- of this car's complaints
- 1%
- typical mileage
- 95,000
- recalls
- 0
Is there a fix? 13 service bulletins cover this area of the car. See below
Screen or infotainment failure by model year
What owners say
The backup camera is faulty. Sometimes you will start the car and it works but most of the time it is just a black screen. I can go out and make several stops and sometimes it will flash on and then go right off. I know there have been several recalls about this but this model so far hasn't been included. It is a widespread problem as I have another Ford vehicle that does the same thing and it is a safety issue.
The contact owns a 2012 Ford Edge. The contact stated that on numerous occasions the door ajar warning light intermittently illuminated while all the doors were properly closed. The contact then stated that the navigation system and the rear-view camera intermittently displayed a distorted or blank screen. Additionally, the contact stated that the theft system alarm started to malfunction and was inadvertently activated. As a result, the battery failed. The vehicle was taken to the dealer where it was diagnosed that the open-door sensor circuit failed, and the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and transferred to the federal safety agency Hotline. The failure mileage was approximately 151,193.
Brake pedal sometimes goes soft, sometimes have to pump brakes to stop. Brake pedal is sometimes not working when car sits for longer than 24hrs. Had complained to ford, unable to duplicate issue. Problem 2. Sometimes alarm goes off randomly while parked. Door sensor will sometimes say door open when it is closed and locked. Problem 3 touch screen sometimes slow, unresponsive or does not come on at all.
1. When vehicle placed in park, p indicator does not illuminate and when door is opened an audible alarm is sounded and a visisble alarm comes up on the guages saying to place vehicle in park. 2. When putting vehicle in reverse, sony display goes blacks and displays an error message stating that the back up camera needs to be inspected. 3. Driver side seatbelt is slow to retract. Recently purchased vehicle within last 6 months and noticed some of these are common problems throughout the ford edge community.
Tl* the contact owns a 2010 ford edge. The contact stated that the sync screen failed and would only show a black screen. The vehicle was taken to the dealer for inspection and they stated that the computer module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 4,600. Updated 04/29/14*lj the consumer stated he never received any recalls. Updated 05/15/14
2012 ford edge. Consumer writes in regards to several safety problems and seeks financial compensation or vehicle replaced. *smd the consumer stated the my touch screen would go black, and lock up. Also, the brakes did not engage, which resulted in an accident. The problem was determined to be the brake booster. The vehicle showed a front collision system fault, the navigation was stuck. Also, when the consumer shut the vehicle off, a shift to park signal illuminated on the dashboard display, and she was unable to turn off the light in the vehicle. Updated 03/27/14
Service bulletins that may apply
- Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless...
- Inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford...
- For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not...
- Siri eyes free functional issues using bluetooth and apple ios 9.2 and 9.2.1
- Blank screen
- Online automotive service information system for March 2016
- Lincoln/ford: when all doors, on some vehicles, are closed, lamp illuminates door is ajar
- Ford/lincoln: when all doors are closed, the door ajar lamp will illuminate
Related recalls
No recalls on record for this model year.
Questions about the 2012 Ford Edge screen failure
Is screen or infotainment failure a common problem on the 2012 Ford Edge?
7 of 1,134 owner complaints about the 2012 Ford Edge (1%) mention screen or infotainment failure. The model year with the most reports is 2011.
Is there a recall or service bulletin for this on the 2012 Ford Edge?
There are 0 recalls and 13 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Ford Edge
Door locks 201Brake failure 81Battery drain 48Spongy pedal 37ABS 35Stalling 34Loss of power 33Check engine light 26Backup camera 21Grinding brakes 10Headlights 10Power steering loss 9Fuel leak 8Fuel smell 8Engine failure 7Fire or smoke 6Adaptive cruise 5Harsh shifting 5Hesitation 5Key fob 5Warning lights 5Whining noise 5
VIN decoder
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