2011 Ford Edge: screen or infotainment failure

Filed Jul 7, 2025 · Driver assistance · CA

The contact owns a 2011 Ford Edge. The contact stated that while the back over prevention camera was activated, the image was displayed upside down or there was no image displayed. The contact stated that the camera display a gray and black screen. The failure occurred intermittently at first but became persistent over time. The contact stated that the failure occurred while the transmission was shifted into reverse. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

Filed Dec 28, 2021 · Brakes · OK

Brakes became hard and vehicle wouldn’t stop. Took to dealer and was diagnosed as a faulty brake booster. Discovered this is a known factory defect specific to our vehicle (letters sent out in 2014 but we didn’t get one) Ford won’t repair free of charge because the vehicle is over 10 years. It’s a granny car driven rarely (51000 miles), in show room shape, and didn’t manifest the condition until now. Even if we had received a letter and had it inspected years ago, we all know it would not have shown the problem as it would not have existed yet. We can’t afford repairs caused by the manufacturer. This is the second time we’ve been screwed by Ford. The first was over Ford Sync and their black screen. This current condition is dangerous and could kill somebody. Ford needs to recall these vehicles, not try to play it where owners have to “discover” factory defects and then fight to get them repaired.

Filed Aug 18, 2020 · Driver assistance · 124,000 miles · TX

The sync system quit working. There is a black screen and I am unable to use the backup camera or see the temperature controls for the vehicle. It has been this way for about a month. On my ford app it shows 2 things that need to be fixed. I called the dealership and they said I have to pay $173 for them to look at it and they show no recalls.

Filed Mar 13, 2020 · Electrical, Seats · PA

Black screen for back up cam and radio. Heated seat on drivers side doesn't work.

Filed May 24, 2019 · Electrical · 115,000 miles · IA

Display screen is black. No radio, sync, climate controls etc. Was told by the local dealer that the a-pim module needed to be replaced. Very expensive. Why did this happen?

Filed Apr 17, 2018 · Electrical · CA

My vehicle has an issue where the hud will stay on occasionally after turning off my car and leaving it. This drains my battery, leaving my car completely dead. At one time it was unable to even jump start. This has happened twice, when the vehicle has been shut off. Also, any of my controls for radio/volume/cruise control/etc. Will often freeze or suddenly jump up or down. This happens randomly, regardless if the vehicle is in motion or not.

Filed Sep 26, 2017 · Electrical · 40,000 miles · NY

Screen for controlling radio/navigation sync blanks out. Apim bad costs $1000 to repair. Extended warranty 12m02 not long enough. Should be a recall.

Filed Jun 7, 2017 · Electrical, Visibility · 82,000 miles · VA

My 2011 ford edge my touch screen went black. I was away from home and with a black screen I am unable to set temp of heat or air, or control/my window defroster/fogger.

Filed Aug 16, 2016 · Driver assistance · 90 miles · VA

I have no control over all things that are controlled through the touch screen: heat, A/C, audio, bluetooth and sync with other devices, , etc. It's black. I was told to disconnect the battery, let it sit for five minutes, hook it up and it will restart. No luck. Tried it again and let the battery unhooked over night, still nothing. It started about 2 months ago and would be out for a day or so but would finally come back on but not now it has been out for 2 weeks and I've tried this process over and over and nothing. Very frustrated!!!!!!!!!!!!!!!!!!

Filed Sep 15, 2015 · Acceleration, Engine · 65,000 miles · CA

On several occasions the vehicle lost all acceleration and power to the engine. Yellow wrench showed there was a warning, and check engine light flashed, but upon turning off the car (the main electronics ie:radio/AC still worked) and restarting it resumed "normal" functions and driving. We had several times this happened to us. All of the occurrences happened in the middle of accelerating and at different speeds. Two were on residential roads, one was in a busy intersection, and one (the worst) was on the freeway 3 lanes over from the right shoulder going with the flow of traffic at 70mph. The dealership was unsuccessful n assisting with the problem because without a check engine light they were unable to diagnose the problem. But our latest incident, on september 11th, 2015 (this time the wrench and awd off flashed), the check engine light stayed on and it was diagnosed as a bad throttle body. This is more than dangerous it is a russian roulette of whether the car will work or not. Please take this situation seriously, there are many other people http://m.carcomplaints.com/ford/edge/2011/engine/engine.shtml complaining about the same year and model as my car, having the same exact issue. This should be put on recall immediately.

Filed May 12, 2014 · Electrical, Engine · GA

April 3- fifteen mins from home (returning from a vacation to gatlinburg, tn), "black screen of death" occurred. Took immediately to dealership. Waited 40 mins while diagnostic run and told to bring back monday, april 7, as apim was discovered to be bad. Would be replaced monday. April 7- returned to dealership for apim to be replaced and told radio was going to be checked; not apim replaced. Argued with staff there, as service manager had already run diagnostic to determine apim needed. Had to wait another three days for apim to come in to dealership. Returned april 10 for apim replacement. May 3- leaving for a 12 hour round trip to athens, ga to bring son home from college..."black screen of death" occurred 6x before getting an hour from home. Occurred 4-5x more on way back from athens, ga. This happened on a saturday so had to call dealership monday. Told to bring in may 8. May 8- told issue could not be duplicated. Discovered through discussion w/ service personnel that my phone had never been connected w/ sync when these problems have occurred; techs had been diagnosing in a different direction. Appears that radio is true issue. Personnel said they would check w/ service manager about getting radio replaced. May 12- called and told that ford has said that until issue can be duplicated, nothing will be done to fix my car. If I leave car for undetermined time frame, allow to be driven long distances (adding miles to car), maybe problem can be duplicated. No rental allowed bc issue not covered under warranty. This is my only vehicle. Bought $40,000 car for navigation system and cannot use properly bc it keeps going out on long trips.

Filed Jun 25, 2013 · Acceleration, Engine · 28,000 miles · FL

While driving at highway speeds twice, and 45 MPH once, the engine completely stalled and would not accelerate. The warning "wrench" light illuminated with each occurrence. Car had to be coasted to a complete stop, turned off and then restarted. It was taken to dealership on each occurrence and I was told without a "service engine soon" light or with the "wrench" light illuminated there was nothing they could do. The car cannot be driven once it stalls so there is no way it can be driven to the dealership with this error displayed and once it is turned off this warning will not display once restarted. Our service department knows exactly that this is a throttle body problem but they are not authorized to replace it without this error documented through the computer diagnostics. My description is not enough. Sent away with a potentially hazardous and malfunctioning vehicle still under warranty. In contact with regional manager who should get back to me within 48 hours.