The rear reverse camera is not working. When placed in reverse, it displays a blank screen, upside down image, or on a rare occasion it shows the rear image correctly. This same issue has been recalled by ford for model years 2015 thru current. The issue has been present long before 2015. My camera stopped working in 2019 - after the warranty had expired. This issue impacts my safety when shifting into reverse. On occasion when the camera displays a correct image, I use it for backing up, but it flips or goes blank while backing up.
2014 Ford Edge: screen or infotainment failure
8 of the 386 complaints about the 2014 Ford Edge describe screen or infotainment failure.
- owner complaints
- 8
- of this car's complaints
- 2%
- recalls
- 0
Is there a fix? 10 service bulletins cover this area of the car. See below
Screen or infotainment failure by model year
What owners say
Rear camera not working, blank screen, upside down picture, distorted picture. Same issue which was recalled by ford on earlier models, ie 2013
My backup camera has had problems for a least a year and a half with my backup camera being inverted or black at times, more often than functioning correctly. In addition over the last 6 months my entire infotainment center goes black at which time I have no access to climate controls, navigation, radio or Bluetooth connections for cell phone. Consider the recent recall for vehicles one year newer then mine I’m sure there are others within my year and older experiencing this problem
When I purchased my 2014 Ford Edge SEL from North Central Ford, I informed the dealership that the backup camera consistently displayed the error message: “Camera is unavailable, please contact your dealership.” This occurred every time the vehicle was placed in reverse. Additionally, the SYNC display would become unresponsive, disabling access to the phone, climate control, radio, and other settings. The dealership refused to fix the issue and instead offered to replace the entire SYNC system with an upgrade costing around $800. This issue has persisted since purchase in January 2018. The Ford Edge has significant blind spots, and the backup camera is essential for safe reversing. I recently discovered that Ford issued a recall for similar issues, but my model is not included—even though it clearly suffers from the same defect. I request that the 2014 Ford Edge SEL be included in the recall to address this safety-critical issue.
The contact owns a 2014 Ford Edge. The contact stated that while shifted into reverse, the rearview camera failed to display a clear review image. No warning light was illuminated. In addition, the contact stated that occasionally the digital screen displayed an upside-down image or a black screen. The vehicle was taken to a local dealer and the contact was informed that the back over prevention camera needed to be replaced. The vehicle was not repaired. The contact related to failure to an unidentified recall; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Back up camera randomly goes to a blank/black screen. Other times it randomly flips upside down. Many times the picture is grainy and wavy. Completely unreliable. I was told that the cameras just go bad randomly and that it’s my problem. However, it has to be the wiring since occasionally the picture is sharp and occasionally it is right side up. The constant unreliability is a safety hazard.
The contact owns a 2014 Ford Edge. The contact stated that while attempting to reverse, the rearview camera display screen went blank, and the contact was unable to view an image behind the vehicle. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the communication module needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 141,000.
The contact owns a 2014 Ford Edge. The contact stated that on several occasions while reversing, the rear-view camera image was displayed upside down and then a black screen appeared. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Service bulletins that may apply
- Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless...
- 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate...
- Inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford...
- Ssm 48619
- For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not...
- Siri eyes free functional issues using bluetooth and apple ios 9.2 and 9.2.1
- Blank screen
- Online automotive service information system for March 2016
Related recalls
No recalls on record for this model year.
Questions about the 2014 Ford Edge screen failure
Is screen or infotainment failure a common problem on the 2014 Ford Edge?
8 of 386 owner complaints about the 2014 Ford Edge (2%) mention screen or infotainment failure. The model year with the most reports is 2011.
Is there a recall or service bulletin for this on the 2014 Ford Edge?
There are 0 recalls and 10 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Ford Edge
Backup camera 54Check engine light 24Loss of power 20Stalling 17Door locks 15ABS 14Brake failure 12Headlights 12Fuel smell 10Grinding brakes 8Hesitation 8Sunroof shattered 8Spongy pedal 7No deployment 6Won't shift 6Adaptive cruise 5Battery drain 5Jerking 5
VIN decoder
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