2013 Ford Edge: screen or infotainment failure

Filed Mar 25, 2026 · Electrical · VA

1. My safety system/camera system is no longer working properly. The screen displays either a black/blank screen, an inverted (upside down) image, or an image that appears to be zoomed in to a very small viewing area. The alerts (beeping) does not function consistently when backing up. The horn does not always work. At times the entire electrical display including the sound system will reset without prompting. The back door hatch will actively close even when there is something in the opening. 2. Safety is at risk because the video system is in place as a secondary alert system to prevent accident or injury. The horn is a necessary item. If the electrical system should reset during operation this could cause an accident. The rear hatch could cause injury if it does close. 3. These issues have been witnessed by other people, but not in a dealership or service center because these places charge outrageous fees. 4. No inspection done by manufacturer/police/insurance. At time of state regulated inspection all aspects pertinent to that were functional 5. These issues began over a year ago with camera malfunction, the other issues have become present throughout that time.

Filed Mar 7, 2026 · PA

My backup camera continues to not work sometimes it shows upside down or black screen and says I need to contact the dealership. When I contact the place that I got it from it says it's not covered under their warranty in the contact Ford. When I contact Ford they said there was some rear backup camera thing going on and that the recall had not been issued yet?

Filed Mar 6, 2026 · Engine, Fuel system · FL

I have several different things going on. First of all my rear turn signals do not work, nor do my rear hazard lights. I've taken it to a mechanic who has extensively looked at this and has determined that it's the body control modular and is suggested replacement. I have been waiting for several months for this part to come in but he keeps telling me it's on back order. Also, my radiator fan/assembly went bad and had to be replaced. Upon the mechanic installing the new fan assembly, I had numerous fuses blown and that is when my blinker and hazard light issue started. This is a major safety concern as signaling the direction that you're turning is very important to other drivers. Additionally, it is against the law not to use signals. I'm constantly in fear that someone is going to rear in me because of my inability to signal when switching lanes and or turning. Additionally, my back up camera stopped working shows a black screen with a notice to contact the dealer. Another issue I have is that my door ajar light is illuminated all the time. I often feel unsafe and fear that the door may just come open at any time, I am unable to lock my doors with the internal lock , which means my doors are left unlocked while I'm in the vehicle. Also, the interior lights stay on for awhile when car turned off, thus putting more strain on the battery, which I've just replaced. Plus, the dome light will not go off until you accelerated to about 20 mph, however, when putting the car in reverse there's no way to get the lights to turn off in this causes visibility issues at night. That in conjunction with my backup camera not working makes it a very dangerous situation when going in reverse. I also detect the odor of gasoline which lingers in my vehicle for some time after getting fuel. I'm scared that there's a leak and if so the potential of a fire is very concerning. And I've noticed that my gas mileage is not really good and I'm not sure if that's related.

Filed Dec 3, 2025 · Driver assistance · MT

The backup camera rarely works. It either has a black screen, an upside-down image or the image has lines through it. This puts me, my passengers and pedestrians in danger while trying to reverse out of parking spaces. There is a recall for newer Ford Edges but not for a 2013 so Ford is aware of the issue. I also previously owned a different 2013 Ford Edge and it had the same problems.

Filed Oct 23, 2025 · Driver assistance · 108,000 miles · NJ

The contact owns a 2013 Ford Edge. The contact stated while attempting to start the vehicle, the rearview camera displayed a blank screen and was glitching. A dealer was contacted. The vehicle taken to the dealer where it was diagnosed and determined that the rearview camera needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was 108,000.

Filed Sep 24, 2025 · Driver assistance, Electrical · CA

The rearview camera does not function properly. Most of the time, it shows a blank screen or nothing at all. Sometimes it tells me to contact the dealership. Other times, it shows the camera view but upside down. It puts myself and others at risk because I can't see clearly when I am backing up. The problem is covered by a known recall. However, my vehicle is not covered by the recall.

Filed Sep 23, 2025 · Driver assistance · 193,000 miles · CA

The contact owns a 2013 Ford Edge. The contact stated that while attempting to start the vehicle, the contact became aware that the rearview camera displayed a blank screen or an upside-down image. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the VIN or the model year was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 193,000.

Filed Sep 11, 2025 · Electrical · CA

The rear back up camera intermittantly fails on this vehicle. About 70% of the time, it displays a black screen. The screen will display "Contact Dealership." This has been occurring for approx. 1 year.

Filed Aug 14, 2025 · Driver assistance · 122,000 miles · CA

The contact owns a 2013 Ford Edge. The contact stated that while shifted into reverse(R), the camera image on the front display screen was black and the message "Contact Dealer" was displayed. The contact stated that the image was constantly black, and the camera or the display had stopped functioning. The contact researched online and related the failure to the federal safety agency Campaign Number: 25V442000 (Back Over Prevention); however, the VIN was not included in the recall. The contact notified the manufacturer and was informed that the VIN was not included in the recall. The manufacturer referred the contact to the federal safety agency Hotline. The failure mileage was approximately 122,000.

Filed Sep 13, 2023 · Brakes, Electrical · TN

The backup camera works when it feels like it and the monitor glitches when it is working as well as things appear upside down and blurred when in reverse. The camera stays on for a minute after gear is placed in drive. The radio goes in and out. The screen freezes up after disconnecting a hands free call. The brakes feel like they’re locking up when pressed and makes a clunking sound.

Filed Apr 10, 2023 · Driver assistance · WA

The backup camera stopped working properly years ago. When in reverse, the camera is either completely a black screen or upside down. I have been quoted many times by Ford that it would be $500-1,000 for me to fix this. This is a common issue with this vehicle make/model. Many other people have notified the federal safety agency of this issue, as well and Ford says this is VERY common yet they take no responsibility to fix it. This creates blind spots and a safety issue while backing up.

Filed Feb 24, 2022 · Driver assistance · PA

Rear backup camera failure. Sometimes it is upside down, sometimes it is right side up and sometimes it is blank and sometimes show only black screen with verticals lines.