2017 Ford Edge: screen or infotainment failure

Filed Jun 10, 2026 · Driver assistance, Electrical · MI

I am writing to express my concern with how Ford is handling Safety Recall 25S89. I have had numerous incidents where the camera has failed when backing up and have photos to document these instances. I brought my 2017 Edge to the dealership today and was told that it did not need replacement. So, it's "safe" to have the camera display a blank screen some of the time? I would think that the rationale behind a backup camera is that it is safe 100% of the time or it should be replaced. If a part fails only some of the time, is it considered a safe part per the federal safety agency? I would really appreciate hearing back from someone at the federal safety agency on this issue and perhaps there needs to be review with Ford on how this is being handled.

Filed Oct 6, 2025 · Driver assistance · OH

The contact owns a 2017 Ford Edge. The contact stated that while reversing, the rearview camera displayed a black screen. In addition, the contact stated that the rearview camera was not working occasionally. The contact stated that occasionally the camera would turn on as needed, but failed to operate as needed at other times. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact reported the issue due to a possible safety concern. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Filed Jul 14, 2025 · Driver assistance · 80,000 miles · WI

The contact owns a 2017 Ford Edge. The contact stated that after shifting into reverse(R), the back over prevention camera image failed to display on the screen. The contact stated that the display screen was black and the message "Camera Not Available" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.

Filed Nov 19, 2024 · Engine · AZ

Hello, I have reported this issue before and am still looking for help. My 2017 ford edge 2.0 liter Ecoboost engine leaked coolant into the cylinders causing engine failure. Ford is unwilling to recall ford edge engines from 2015 - 2019 ? It is my understanding that "Dive Brief Ford recalls over 90K vehicles for Ecoboost engine failures The recalled vehicles include six 2021-2022 Ford and Lincoln models equipped with either the 2.7L or 3.0L version of the engines." Published Sept. 5, 2024 My reason for including this article is, I am not reading there is a safety hazard, simply that there can be catastrophic engine damage. Well, I would think that the damage caused by coolant leaking into cylinders causes catastrophic engine damage, to the point of having to replace my engine. I can include numerous letters from people on the internet experiencing same problem. Please help us with recalling the 2.0 Ecoboost engine from Ford Motor Company. I will continue to beg for help as I had to replace my 2.0 Ecoboost engine. I am including another article I find interesting. AI Overview Learn more … Yes, Ford recalled the 2021-2022 Ford Edge SUV to fix a software error that could cause the backup camera to malfunction: Problem The backup camera may display a blank or distorted image, or a "camera not available" error message. This could reduce the driver's view and increase the risk of a crash. Ford says there have been no crashes or injuries related to this issue. A recall for a backup camera, are you kidding me ? How did we drive cars for hundreds of years without backup cameras. You look behind you when backing up. I replaced an engine from overheating and power loss due to coolant leaking into cylinders and NO RECALL. Please I need your help. I am a widowed retired senior female on fixed income. This has caused me a great hardship. I will continue to ask for help, please. Thank you. I have records of repairs and costs.

Filed Jul 20, 2022 · Acceleration, Driver assistance · KY

I am told my APIM module needs to be replaced. My touch screen will go black and then come back on. I am unable to use handsfree phone due to system not staying connected to my bluetooth. The radio will not turn off or on and sometimes will come on and be blaring while driving. The GPS does not work at all and if it decides to even show up on the screen will not follow streets at all. The warning sounds and lights will go off randomly while driving even if I am not close to something on the sides of my car. My backup cameras do not work all the time. The cruise control will not keep distance and will stop working randomly. The entire touch screen will not respond to any touch. These items are very distracting and unsafe at best. There has been no accidents to cause these problems. The manufacturer has not been able to help me locate any replacement parts despite pre-paying for the expensive module. I have been waiting 6 weeks without anyone being able to tell me when a module is expected. Meanwhile I do not know what else will stop working on my car. Ford has had a history of problems with the APIM modules and there was even a class action suit that was won by the consumer for the same thing in Lincoln vehicles. I just want the part and for my car to be fixed.