2017 Ford Edge: backup camera failure

Filed Jun 10, 2026 · Driver assistance, Electrical · MI

I am writing to express my concern with how Ford is handling Safety Recall 25S89. I have had numerous incidents where the camera has failed when backing up and have photos to document these instances. I brought my 2017 Edge to the dealership today and was told that it did not need replacement. So, it's "safe" to have the camera display a blank screen some of the time? I would think that the rationale behind a backup camera is that it is safe 100% of the time or it should be replaced. If a part fails only some of the time, is it considered a safe part per the federal safety agency? I would really appreciate hearing back from someone at the federal safety agency on this issue and perhaps there needs to be review with Ford on how this is being handled.

Filed Jun 9, 2026 · Driver assistance · 140,000 miles · WA

The contact owns a 2017 Ford Edge. The contact stated that the rearview camera intermittently displayed a blank or flickering image. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The dealer advised that the parts were unavailable to complete the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

Filed May 8, 2026 · Driver assistance · 80,000 miles · PA

The contact owns a 2017 Ford Edge. The contact stated while reversing, the rear view camera displayed a distorted image. The dealer, sent a technician came to the contact's residence. The vehicle was inspected, the contact was informed the camera needed to be cleaned. In addition, the contact was informed that the recall repair was not performed because of no failure code. The recall repair was not performed. The vehicle was not repaired. The contact received a recall norification, the federal safety agency Campaign Number: 25V572000 (Back Over Prevention). The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.

Filed Apr 2, 2026 · Engine · VA

There was a leak in the engine coolant system causing the engine to warp and fail. The engine had thousands of dollars worth of work this year due to other issues. The backup camera stopped working as well and the recall can't be fixed because there aren't parts for it. This engine failure is costing me $9,000 because it can't be repaired and I now have to pay off the vehicle because it isn't worth the cost to put in a new engine. This is a known issue with this model of Ford. Why hasn't it been recalled?!?

Filed Jan 21, 2026 · Brakes · GA

at this point, I have been told to come in for a diagnostic check (my time off from work), but no parts and cannot fix it if the brake hose is leaking, my rear view camera is acting up at least on a weekly basis, can be at times more often then that, and they do not have the parts, also Ford is NOT making the parts at this time per warrentary employee at the dealership. ???? so consumer safety with FORD is - do not care about customer safety? i have to stop and take time for a diagnostic check, to be told yes or no if yes nothing can be done, if no let's say in a week it start to leak, again the parts are no being made at this time my recall letter is from 9/1/2025 over 5 months almost half a year and parts are not being made??? INCREASE IN STOPPING DISTANCE INCREASES THE RISK OF A CRASH. i thought customer safety was to protect from physical harm, Ford is not doing this so now , was i sold a lemon that cannot be fixed? try backing up from the driveway into the cudelsac and viewing for kids, and pets then all of a sudden camera jumps to moving lines and scares the crap out of you making you jump (while driving) please assist me understanding why part are not being made for these Ford Edges i know i am NOT the only Ford Edge on the road i see them when i am on the road. Can we PLEASE ensure not just drivers of the Ford Edge safety the to potential damage and injuries to the other vehicle or pedestrian that could be hit by these recall Ford Edges with NO repairs in site or parts being made

Filed Dec 18, 2025 · Brakes · MI

Two the federal safety agency notifications received in september 2025 and have yet to be contacted by fmc regarding repairs. Have concerns with brake line recall and at current time have completely blurred camera, and unable to view rear camera while backing up. Contact local dealer regarding repairs but they are unable to make repairs until fmc notifications. How long does fmc have to make repairs once notified by the federal safety agency?

Filed Dec 17, 2025 · Brakes, Driver assistance · 49,000 miles · NY

The contact owns a 2017 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that the recall repair parts were not yet available. The contact stated that the rearview camera image was cloudy while reversing. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 49,000.

Filed Dec 3, 2025 · Brakes, Driver assistance · 120,000 miles · NM

The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that occasionally, the rearview camera image was distorted. Additionally, the contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal traveled to the floorboard with the low brake fluid warning light illuminated. The contact stated that while the vehicle was parked, there was brake fluid leaking from the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the flexible rear brake hose had failed and needed to be replaced. The vehicle was not repaired. The contact stated that there were intermittent failures with the trunk latch. The contact stated that occasionally the trunk latch was inoperable while attempting to open the trunk manually or while using the foot-activated feature. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to perform the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failures. The approximate failure mileage was 120,000.

Filed Dec 2, 2025 · Brakes, Driver assistance · TX

The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera image failed to function properly and intermittently turned off and on. The contact received notification of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were still unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was not available.

Filed Nov 3, 2025 · Brakes · PA

There are two safety recalls for my car. Service brakes and rear camera. The camera stopped working four years ago. I took it to ford, they said we can replace it for $1500. However, now they don’t have the parts. What kind of scam is Ford and the federal safety agency doing? The brake line recall was first reported over four years ago, I know this because I received a letter back then. I was told by the Chapman ford, I nj, that when the parts come in they would contact me. Well that never happened. Again what kind of scam is being run here. I’m 73, I really need this camera repaired, I can’t afford $1500. So when are these parts available. A letter should be sent to all the people with an eta when parts will be available for recalls. Vin [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 15, 2025 · Brakes, Transmission · TX

I am trying to file a complaint about no parts for recalls. I have had three recalls on this vehicle and none of them has been rectified due to no parts available. I'm trying to find out why we cannot get parts to fix the transmission bell housing or the brake hoses on these recall notices? I also have a recall for the rear camera. I'm not sure if these recalls are just for my information, or if they ever intend to get parts? The transmission recall is from several years back, and now the recall quit showing up. I guess it magically took care of itself. Thank you.

Filed Oct 9, 2025 · Brakes, Driver assistance · 175,071 miles · NC

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal to stop the vehicle, the vehicle failed to respond as intended. There were no warning lights illuminated. Additionally, the contact stated that the rearview camera image was blank while reversing. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000(Service Brakes, Hydraulic) and 25V572000(Back Over Prevention); however, the parts to do the recall repairs were not yet available. An unknown dealer and the manufacturer were contacted. The vehicle was not repaired. The failure mileage was approximately 175,071.