The contact owns a 2011 Ford Edge. The contact stated that while driving at various speeds, the door locks failed to operate as intended. The sunroof froze while closing or opening. The contact stated that the lights were flashing independently, and the alarm was independently activated. In addition, there was a burning odor entering the vehicle through the A/C vents. The message "Door Ajar" was displayed; however, the vehicle was not diagnosed or repaired due to the costs. The manufacturer was not notified of the failure. The failure mileage was unknown.
2011 Ford Edge: doors won't lock, open or latch
305 of the 1,803 complaints about the 2011 Ford Edge describe doors won't lock, open or latch.
- owner complaints
- 305
- of this car's complaints
- 17%
- typical repair cost reported
- $500
- typical mileage
- 55,000
- recalls
- 1
Is there a fix? There is 1 recall and 1 service bulletin for this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
The contact owns a 2011 Ford Edge. The contact stated that the “Driver's Door Ajar” warning light was illuminated even though the door was securely closed and locked. The vehicle was taken to the dealer, who diagnosed that the door latch had failed and needed to be replaced. The vehicle was repaired. The contact stated that approximately one year later, the failure reoccurred with the passenger’s side door. The warning light caused the interior light to remain illuminated and the alarm to activate intermittently. The vehicle was returned to the dealer who diagnosed the vehicle and determined that the door latch on the passenger’s side door had failed and needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was unknown.
Front drivers Door will not open from outside of vehicle
Door latch sensor doesn’t recognize that the drivers door is shut most of the time. This causes the dome light to remain on and makes it almost impossible to see to back up at night especially with the malfunction of the backup camera. Nothing has happened but as this is apparently a common problem with these cars I am super concerned that it could cause an accident or for someone or something to be ran over backing out of a driveway or parking lot.
Passenger door ajar light stays on and doors won't lock, and the exterior lights come on when the car is parked and not running They had a recall for the drivers side door latch, but not for the passenger side
I have a 2011 ford edge with 62,700 miles on it and the drivers door latch is not working correctly.
When closing my front passenger door, the door ajar light remains on. With this, my doors will not lock creating a potentially dangerous situation where a person could open my doors if I’m driving. I either have to repeatedly slam the door until it closes or just leave it as is, but as stated my doors will not lock. I do not want the risk of having someone opening my doors while I’m inside, have young children open the door while in drive, or have someone break into my car.
I own a 2011 Ford Edge that has a reoccurring door latch issue. This is a well known issue with certain Ford Edge years. The door latches are defective and malfunction, causing a "door ajar" dash warning light and the interior lights come on. We have had all 4 door latches replaced, but I currently have one malfunctioning again. The last one I had replaced in 2018 was not covered under warranty, and cost me $350. I spoke with Ford and they refuse to reimburse me. My daughter currently drives this car. It is unsafe when the interior lights come on at night when driving due to this issue. Ford should step up and recall these models with this problem.
Driver's door shows door ajar alarm. Even though doors are all securely closed. Doors will not lock while driving the car. Real safety issue for any children in the vehicle.
Door ajar warning even though the door is closed. Doors will not lock and interior lights remain on.
Door ajar warning will not turn off there for door will not lock till vehicle thinks the door is shut even though it is shut. wares out battery continuously.
Front passenger door latch/sensor malfunction. Door ajar light stays on even though the door is closed. The doors don't lock and the dome light stays on because the car thinks the door is open. This is a huge safety concern because I have a small son and we can't lock the doors while he's in the vehicle.
Service bulletins that may apply
Related recalls
Latches/locks/linkages: hatchback/liftgate: lock
- What is wrong
- Ford is recalling certain model year 2011 edge and lincoln mkx vehicles manufactured from july 1, 2010, through october 8, 2010. These vehicles were shipped with incorrectly configured electronic module settings that disable the locking function of the liftgate. Accordingly, the vehicles fail to conform to the requirements of federal motor vehicle safety standard no. 206, "door locks and door retention components."
- Risk
- The liftgate lock may be disabled and the driver may not be able to lock the liftgate using interior lock switches or remote key fob buttons.
- Remedy
- Ford will notify owners and dealers will have the affected control modules updated free of charge. The safety recall began on november 1, 2010. Owners may contact ford at 1‑866‑436‑7332.
Recall number 10V516000 · Recall details
Questions about the 2011 Ford Edge door locks
Is doors won't lock, open or latch a common problem on the 2011 Ford Edge?
305 of 1,803 owner complaints about the 2011 Ford Edge (17%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
How much does it cost to fix doors won't lock, open or latch on the 2011 Ford Edge?
Owners who mentioned a price put the repair at about $500 (median of 37 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2011 Ford Edge?
There is 1 recall and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2011 Ford Edge
Stalling 96Loss of power 95Battery drain 90Brake failure 57Backup camera 56Check engine light 56ABS 48Spongy pedal 42Headlights 31Jerking 21Screen failure 17Engine failure 15Key fob 15Won't shift 14Overheating 11Won't start 11Fire or smoke 10Fuel smell 10Grinding brakes 9Hesitation 9Harsh shifting 7Sunroof shattered 7Misfire 6Power steering loss 6Wipers 6Adaptive cruise 5Seat belt 5Shudder 5
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