2020 Ford F-150: screen or infotainment failure

Filed Oct 30, 2025 · Driver assistance · 91,000 miles · FL

The contact owns a 2020 Ford F-150. The contact received notification of the federal safety agency Campaign Number: 25V442000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen or occasionally failed to activate while shifted into reverse(R). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. A message to check the surrounding area was displayed on the instrument panel. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 91,000.

Filed Jul 23, 2025 · Driver assistance, Electrical · MD

There is an existing recall for 2020 ford f150's NHTA 25V442 Ford 25S72. Pertaining to the sync 3 malfunctioning as Ford put it "Ford says that an error in the SYNC infotainment system could cause a blank image to be displayed while reversing, or the rear-view image may remain on display even after a driver has stopped reversing." My vehicle is and has been doing this for a very long time. Sa.e problem. However, my vehicle VIN is not included in the recall. Will it be added at a later date?

Filed Jul 17, 2025 · Driver assistance, Electrical · MD

I have 2 problems with my vehicle that have been going on for a while now. First there is an existing recall for 2020 ford f150's NHTA 25V442 Ford 25S72. Pertaining to the sync 3 malfunctioning as Ford put it "Ford says that an error in the SYNC infotainment system could cause a blank image to be displayed while reversing, or the rear-view image may remain on display even after a driver has stopped reversing." My vehicle is and has been doing this for a very long time. However, my vehicle VIN is not included in the recall. Though it should be since it is the exact same problem. The other safety issue I have is the front facing camera. It has completely stopped working quite some time ago. I asked ford about it, and they told me they would have to charge me to look into it. I don't have the money to throw at problems that should be fixed under recall because they are safety issues. This camera not working shuts down the pre collision assist which is very dangerous. It also controls the auto hi and lo beam for seeing at night, and last but not least the cruise control doesn't work without it.

Filed Mar 28, 2025 · Electrical, Transmission · TX

My gears shift hard when slowing down or when letting go of the gas pedal. The infotainment center blacks out. I took it in to Ford Dealership and was told the transmission needed to be replaced. I don’t drive fast nor abuse my truck. I don’t use my truck for construction; I simply drive to work and home. I have 67K miles and bought the truck in 2020, brand new. It’s very concerning that at 67K the transmission needs replacement. The cost for replacing the transmission is $8,000.00 dollars.

Filed Mar 21, 2025 · Electrical · 40,000 miles · CA

The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to function as intended. The contact stated that the instrument cluster displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with a failed instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact stated that the dealer had replaced the original instrument cluster two years prior to the failure. The contact stated that the repair was covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

Filed Sep 5, 2023 · NJ

The ford sync 3 freezes and asks to check for updates. When it checks for updates it states your vehicle is up to date. The sync 3 freezes and all it functions crash. This affects all things the sync controls including the back up camera, navigation, and radio. This has been reported on numerous forums and ford doesn’t have a fix.

Filed Aug 29, 2023 · Electrical · SC

Most everytime I start the vehicle, i get asked to confirm settings for the Sync System. I have attached pictures of what the screen says. Sometimes the rear camera works but other times it does not work. Sometimes the system will prompt me while I am driving making the sync navigation unable to be seen on the screen. Sometimes I have a black screen for entire drive with no functions like the backup camera or any other function. Sometimes it shows my reverse camera for my entire drive, even if I never put the truck in reverse. Also the Radio blasts whatever station it feels like which almost caused me to have an accident. I contacted Ford with no timetable for a fix. Was told that this is happening to a lot of vehicles with Sync 3.4. There's a partition on the onboard computer that's responsible for remembering settings that fills up, then you get this behavior constantly - forgetting camera and preset settings, popping up this message, not remembering the last radio station, etc. This is a very dangerous situation that Ford must have not tested for a bug in the Sync system before sending the software update out to be installed in the vehicle. Every time I drive the vehicle, it is dangerous when the sync system malfunctions.

Filed Jul 28, 2023 · Electrical · NH

Having issues with sync 3. Radio default settings are not being saved, phone will not stay connected, sync auto update confirmbscreen appears at every vehicle start up, voice command will not work for phone calls, some times when using "call person abc" the system navigation wants to start up. Sync boot up is very slow to start up. I attempted system master rest working with Ford customer care. The sync system went screen blank and locked up. I eventually had to disconnect battery to final get a successful boot up. This seemed to clear up issues for about 1 week then all symptoms came back but worse. I brought this to dealer three times. First two times they could not reproduce issues but tried master rest of sync 3. This was only a short term fix (a couple days at best). They were very helpful but were having very difficult time to reproduce. Third time they finally got APIM to fail. Prior to replacing module dealer called me back and said they just had another customer come in with similar F150 to mine stating same issues. Dealer investigated again and found that we both had the same over the air updates pushed to our vehicles within a 2 week time frame around February to March 2023. Dealer believes Ford may have sent out corrupt update. The recommendation by dealer was to wait a month or so to see if Ford pushes out new update. They did not feel by replacing APIM would resolve if software was corrupt. It has now been about 30 days and no news of any new sync 3 updates. Issue has progressively gotten worse to the point that I have to reload my phone everytime I start my truck and hope maybe it will work with voice activated hands free feature. Radio still will not hold previous settings in memory and system auto update screen consistently pops up with every vehicle restart. Attempted to to manual software updates but it reports my sync software is up to date.

Filed Apr 10, 2023 · WI

The Display Screen on the truck goes completely black and resets itself. USB's don't function all the time. I was told when I brought the vehicle in for the first oil change after purchase that no issued were detected. It has continually happened. The screen goes black again, USB works intermittently, speakers are static and cannot get connection to any phone. Finally the dealer reported an issue with the sensor when I brought the truck in again for an oil change. So I waited for the part to arrive. I also stated my wheel locked and I was unable to drive it. They didn't find anything wrong. First time to get it repaired. The new sensor blew and the car didn't start. They had to put the old sensor back in so I had a truck to drive and order another. The second scheduled visit, the dealer couldn't find the part. I was told when I scheduled my 3rd visit, this part has been in demand for the last year because of the issue. I am now here for the 3rd visit, and told I need to pay the extended warranty on a part that basically runs the display of the car but can also cause the car not to function. During this time I have still had an issue with the steering wheel locking and the key doesn't turn. This has happened on 3 different occasions. I've had to try and move the steering wheel continuously and shake it leaving me stuck until I can get it to unlock. Again.... no one can find this issue and says its not the starter. If the truck went completely dead with a damaged sensor then the sensor may also control the steering wheel locking. No dealer has an answer for me. I do not want to be stranded and have this happen again. There have been no messages regarding any failures except for the screen just going black, forcing me to use my phone for navigation etc.

Filed Feb 27, 2022 · Electrical, Transmission · CA

Truck turned over but display was blank and all gauges read off. Front windows would not roll down. The check manual(wrench) was indicated on the DIC. Truck had been shifting strangely for a few days and it’s performance seems diminished. Will be checked at dealer. Battery checked and no problems nor loose cables found.

Filed Sep 7, 2021 · Electrical, Engine · 23,000 miles · VA

The contact owns a 2020 Ford F-150. The contact stated that while his wife was driving 55 MPH, the vehicle lost motive and electronic power. The vehicle rolled to a complete stop. After approximately five minutes a message on the center display stated, “Shift vehicle to Park and restart”. The vehicle was restarted and driven to the residence. The next day the contact had the vehicle towed to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.

Filed Jan 26, 2021 · Acceleration, Electrical · 4,900 miles · CA

My -150 lariat has been giving me problems with the front collision camera and detects when no other vehicles are around. My computer for sync does not always turn on and freezes not allowing me to use navigation and other features. I almost got into three accidents because the vehicle accelerated on its own. In the same night when I pressed the gas it would not accelerate. At one point the speedometer was stuck at 67mph yet the truck accelerated well over 70mph. My brakes did not work properly several times. I pressed them and the truck would not stop. I took it in to the ford dealership and they essentially told me no codes could verify the problems. I am very concerned about the safety of my vehicle and I and other drivers were put in severe danger.