2022 Ford F-150: screen or infotainment failure

Filed Jun 1, 2026 · Driver assistance · 40,000 miles · AL

The contact owns a 2022 Ford F-150. The contact stated that when reversing the vehicle, the backup camera no longer operated, and the display showed only a blank blue screen. The contact referenced the federal safety agency Campaign Number: 23V342000 (Back Over Prevention) to be the cause of the failure however, the VIN was not included in the recall notice. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer not notified of the failure. The failure mileage was 40.000.

Filed Aug 26, 2024 · NJ

The display becomes unresponsive randomly and driver cannot use camera to reverse the vehicle until vehicle is completed turned off, locked and unlock it and start again. This creates a safety hazard in the middle of reversing vehicle and also creates a confusion while using navigation.

Filed Apr 24, 2024 · Electrical · NY

Bluetooth connects with loud static and does not allow hands free cell phone usage. Also, navigation screen freezes while using GPS.

Filed Apr 6, 2024 · OK

The display screen went black. Without it there is no back up camera ( and many other features). This is a king cab long bed. Very dangerous to drive without these important safety features working properly. The dealer says it is a “common problem”. It is a $1500 repair if it were not still under warranty.

Filed Mar 21, 2024 · Electrical · 27,275 miles · AR

The contact owns a 2022 Ford F-150. The contact stated that the display screen would display black and reboot itself before restarting. In addition, while driving the vehicle the rearview camera image remained on while driving forward. The vehicle was taken to the dealer where it was diagnosed that the APIM (Accessory Protocol Interface Module) needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was made aware of the failure and two cases were opened. The failure mileage was approximately 27,275.

Filed Oct 2, 2023 · Engine · WA

The contact owns a 2022 Ford F-150. The contact stated that while driving at an undisclosed speed uphill, the vehicle lost motive power. Additionally, the display screen was black. The vehicle was taken to an independent dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

Filed Jun 27, 2023 · Electrical · IN

On 2 seperate occasions the audio system has malfunctioned. The truck has the B and O "Unleashed" sound system. The first time was December 2022. I started the vehicle and the sound system blasted at full volume and scared the heck out of me. The system would not respond in any way, blank display on the dash. The second time was May 2023. I started the truck and there was a loud "explosion" sound and the display was again totally blank and not responding. Drove to the dealership and was told they had no idea what was wrong. Very dangerous situation that is not safe. Truck has had 2 recalls and only has less than 2000 miles. Purchased new at Harold Ford 6/29/22. Assembled at Dearborn Truck. Currently waiting on axle parts at dealership. LEMON would be being kind.

Filed Jun 22, 2023 · Visibility · MD

Following automatic install of Ford Power-Up 4.2.4 on 6/9/23 center 12” infotainment display has been experiencing freeze ups, audio glitches, and video delays. This occurs most often when the rear back up camera is active. At times the rear backup camera video freezes or blanks out entirely. I have not yet contacted the automaker because they’ve not released any sort of update or comments dealing with the issue. The malfunction could pose a risk of collision as the rear camera becomes briefly unusable even while in motion.

Filed Jun 5, 2023 · OH

The SYNC4 system has been glitching lately everytime I engage reverse or click the button to display the cameras. Typically the glitch is minimal and nothing to be concerned about as the system resumes operation after 2 - 3 seconds. However the other day my family and I were traveling home towing our travel trailer and the SYNC4 system decided to reboot itself mid-drive at highway speeds (No buttons were pressed at this time). Upon resuming normal operation the truck felt as if it was working harder to stop us and the trailer. This is when I noticed that the SYNC4 reboot had caused the trailer brake controller to forget my camper profile and revert to default. This left the trailer applying less braking power than if my camper profile were properly engaged. I was able to recall the camper profile and complete the trip so no injuries to report but this could leave drivers unaware of the change. The truck stayed in its tow/haul mode but there were not visual indicators to alert the driver the trailer brake settings had reverted back to default. I reached out to Ford customer service and they have stated they have not heard this issue to date. I have not taken the truck to the dealer yet but I plan on having them inspect the system. I still face the glitching when pressing the camera button but have not re-produced the trailer brake reset as of now. I am also unsure if the two behaviors are related but they are both controlled by the SYNC system.