Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in...
Mercedes-Benz technical service bulletin LI46.10-P-078012 for 2022-2024 Mercedes-Benz C300, 2024 Mercedes-Benz E350 and 2023-2024 Mercedes-Benz GLC 300 and others.
- Bulletin number
- LI46.10-P-078012
- Component
- Forward collision avoidance: automatic emergency braking
- Summary
- Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data. Save the N179 - Hand detection system (HE) and N62/4 - Driver assistance system (SG-FAS) control unit logs. Note the fault frequency of fault codes set. Delete the N179 and N62/4 fault memory. Using both hands, "scan" the steering wheel all the way round, including the chrome molding at 6 o'clock (see Picture 1). Read out fault memory and follow steps below for any faults set. Remedy: Vehicles with control unit N179 - Hand detection system (HE): B1E7614: Check contacts and wiring harness in steering wheel by carrying out a visual check for damage, pinched areas, loose connections, etc. (examples in Figs. 2 and 3); If no damage is noted replace the N135 - Steering wheel electronics (LRE) and reassess. If fault code returns replace the steering wheel. Please check the wires and connections in the steering wheel. Afterwards, please check whether the complaint is caused by over torqued screws on steering wheel trim pieces. To do this, please loosen the screws slightly and reevaluate the situation. (Picture 4). P164456: Perform SCN coding. P1CA000: Perform an initial start-up on the N179 hand detection control unit. Faults in N62/4 - Driver assistance system (SG-FAS) control unit with U186B29, U0429E0, U042941, U042929, U042902, U0429E1: If no fault is stored in the N179 control unit: Scan steering wheel as indicated in the test procedure and check whether the fault is reproducible. If no fault code is stored in the hand detection control unit, the fault codes in the driver assistance systems control unit are precautionary messages. Software for the N62/4 - Driver assistance system (SG-FAS) is in preparation to reduce erroneous messages in the driver display.
Owners of these vehicles have filed 249 complaints in the driver assistance category.
Vehicles covered
- Mercedes-Benz C300 2022-2024 202220232024
- Mercedes-Benz E350 2024 2024
- Mercedes-Benz GLC 300 2023-2024 20232024
- Mercedes-Benz CLA250 2020-2024 20202021202220232024
- Mercedes-Benz GLE 350 2020-2024 20202021202220232024
- Mercedes-Benz GLA 250 2021-2024 2021202220232024
- Mercedes-Benz GLS 450 2020-2021 20202021
- Mercedes-Benz GLB 250 2020-2024 20202021202220232024
- Mercedes-Benz GLE 450 2020-2024 20202021202220232024
- Mercedes-Benz A 220 2020-2022 202020212022
- Mercedes-Benz Eqb 300 4matic 2022-2024 202220232024
- Mercedes-Benz EQS 450 2022-2024 202220232024
- Mercedes-Benz E 450 2020-2024 20202021202220232024
- Mercedes-Benz AMG C43 2023-2024 20232024
- Mercedes-Benz GLS 450 4matic 2022-2024 202220232024
- Mercedes-Benz S 580 2021, 2023 20212023
- Mercedes-Benz EQB 250+ 2022-2024 202220232024
- Mercedes-Benz S 580 4matic 2022, 2024 20222024
- Mercedes-Benz AMG Glc43 2023-2024 20232024
- Mercedes-Benz AMG Gle53 2021-2022 20212022
- Mercedes-Benz AMG Cla45 2020-2024 20202021202220232024
- Mercedes-Benz CLS 450 2020-2023 2020202120222023
- Mercedes-Benz EQE 350+ 2023-2024 20232024
- Mercedes-Benz Eqb 350 4matic 2022-2024 202220232024
- Mercedes-Benz S 500 4matic 2022, 2024 20222024
- Mercedes-Benz AMG Gla45 2021-2023 202120222023
- Mercedes-Benz AMG E53 2021-2023 202120222023
- Mercedes-Benz EQS 580 2022-2024 202220232024
- Mercedes-Benz AMG Gle53 4matic+ 2023-2024 20232024
- Mercedes-Benz Gle 450e 4matic 2024 2024
- Mercedes-Benz GLS 580 4matic 2020, 2022-2024 2020202220232024
- Mercedes-Benz Eqe 350 4matic 2024 2024
- Mercedes-Benz AMG Eqs 2022-2024 202220232024
- Mercedes-Benz AMG Glb35 2021-2024 2021202220232024
- Mercedes-Benz EQE 500 2023-2024 20232024
- Mercedes-Benz AMG Cls53 2020-2021 20202021
- Mercedes-Benz AMG Gls63 2021-2022 20212022
- Mercedes-Benz GLE 580 2020-2021 20202021
- Mercedes-Benz Redundant Eqe 350 4matic 2023 2023
- Mercedes-Benz AMG GT53 2020-2023 2020202120222023
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