Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument...
Mercedes-Benz technical service bulletin LI46.10-P-078012 for 2022-2025 Mercedes-Benz C300, 2020-2025 Mercedes-Benz E350 and 2023-2025 Mercedes-Benz GLC 300 and others.
- Bulletin number
- LI46.10-P-078012
- Component
- Forward collision avoidance: automatic emergency braking
- Summary
- Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy In the event of a customer complaint and fault code in IDC control unit: U186B29 in IDC223 or fault code U0429E0, U042941, U042929, U042902, U0429E1 in IDC213 or fault code in HOSWD control unit: B1E7614 Test: Please perform the new SCN coding for HOSWD control unit (N179/1) (available since May 2025). Please flash the IDC (N62/4) software A223 902 75 37 (only applies to HOSWD223). Erase fault memory Remedy: Switch on ignition without touching the steering wheel. If after 10 seconds without touching the steering wheel, one of the two fault messages appears in the IC: Please check contacts and feed lines in the steering wheel by means of visual inspection for damage, crimped connections, loose connections, etc. (example in picture 2 and 3). If there is visible damage -> replace steering wheel electronics or feed lines. If there is no visible damage -> Please create TIPS case! If no yellow message appears in the instrument cluster within 10 seconds: Please grab the steering wheel all the way round, including the 6 o'clock chrome molding, with both hands (see picture 1). If the fault is triggered by grabbing the steering wheel rim or pressing on the 6 o'clock clasp, check contacts and feed lines in the steering wheel by means of visual inspection for damage, crimped connections, loose connections, etc. (example in picture 2 and 3). Check ground connections (screw connections and cable to steering wheel rim); if necessary tighten screws/bolts and check for corrosion (Picture 4). If there is visible damage -> replace steering wheel electronics or feed lines. If no fault is visible: Please open a TIPS case! In the event of a customer complaint and further fault code in HOSWD: B1E7713: Check ground connections (screw connections and cable to steering wheel rim); if necessary tighten screws/bolts and check for corrosion (Picture 4). B1F1F04: Check hand detection system control unit; if necessary swap with donor vehicle (ensure that the HW part numbers are identical).
Owners of these vehicles have filed 265 complaints in the driver assistance category.
Vehicles covered
- Mercedes-Benz C300 2022-2025 2022202320242025
- Mercedes-Benz E350 2020-2025 202020212022202320242025
- Mercedes-Benz GLC 300 2023-2025 202320242025
- Mercedes-Benz CLA250 2020-2024 20202021202220232024
- Mercedes-Benz GLE 350 2020-2024 20202021202220232024
- Mercedes-Benz GLA 250 2021-2025 20212022202320242025
- Mercedes-Benz GLS 450 2020-2024 20202021202220232024
- Mercedes-Benz GLE 450 2020-2024 20202021202220232024
- Mercedes-Benz A 220 2020-2022 202020212022
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- Mercedes-Benz E 450 2021-2024 2021202220232024
- Mercedes-Benz AMG C43 2023-2024 20232024
- Mercedes-Benz GLS 450 4matic 2022-2024 202220232024
- Mercedes-Benz Gle 350 4matic 2025 2025
- Mercedes-Benz S 580 2021-2024 2021202220232024
- Mercedes-Benz EQB 250+ 2023-2025 202320242025
- Mercedes-Benz S 580 4matic 2022-2024 202220232024
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- Mercedes-Benz CLS 450 2020-2023 2020202120222023
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- Mercedes-Benz AMG E53 2021-2023 202120222023
- Mercedes-Benz EQS 580 2022-2024 202220232024
- Mercedes-Benz AMG Gle53 4matic+ 2023-2024 20232024
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- Mercedes-Benz Eqe 350 4matic 2023-2025 202320242025
- Mercedes-Benz E 450 4matic 2025 2025
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- Mercedes-Benz EQE 500 2023-2024 20232024
- Mercedes-Benz Eqs 450 4matic 2023 2023
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- Mercedes-Benz AMG E63S 2020-2021, 2023 202020212023
- Mercedes-Benz AMG Cls53 2020-2021 20202021
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