2017 Ford Explorer: adaptive cruise control problems

Filed Jul 2, 2022 · Driver assistance, Steering · IN

April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.

Filed Sep 1, 2021 · Acceleration, Driver assistance · MA

The APIM is malfunction in my 2017 explorer. Accessories stay on after vehicle turned off, killed battery, vehicle collision sensors and camera intermediate malfunction. Cruise control intermittent function, GPS and screen options /operations inoperable

Filed Aug 31, 2021 · Electrical · CO

The GPS, radio, backup camera, front facing camera and other items controlled by the APIM have been malfunctioning in the vehicle. The GPS will freeze, phones will not answer properly, the cameras will not engage often and the cruise control will occasionally malfunction. The only remedy is to replace the APIM. The vehicle is out of warranty on mileage so I am on my own to pay for the repair of the one item that controls almost all of the vehicle accessories, including heat/defrost, some lighting, etc.

Filed Oct 7, 2019 · Acceleration, Electrical · 50,000 miles · NY

Tl* the contact owns a 2017 ford explorer. While traveling on the highway at an unknown speed with the cruise control engaged, it suddenly disengaged on its own. The failure caused the vehicle to brake on its own and swerve from side to side. Sayville ford (5686 sunrise hwy, sayville, ny 11782, (855) 561-1191) stated that the leasing mileage limit was exceeded, but they would not cover the costs. The manufacturer provided the same information as the contact. The contact also mentioned that the battery exploded, but the dealer dismissed the concerns and stated that the vehicle was not covered under warranty. The failure mileage was 50,000.

Filed Oct 7, 2019 · Acceleration, Steering · NY

The cruise control at my speed of 65 MPH stopped alone cause the car to break making me loose control, 2nd the voice command don't work or responding, to help navigation or phone perpouse ( don't use cell while driving) around december 2018 bring tothe attention of the dealer at service and the miss. Kenya after I pick the car she mansion that the reset to the manufacture day was relased , but the problem continue as today 10/07/2019 on june the battery exploded, and thank god how no body get injury. The car is leasing for 3 years , all problem starts december 2018 , plus theare is a recall, and ford sayville in 5686 sunrise hgwy , sayville, ny 11782 631 567-3800. Refuse to repaire the issues, claim the car is mile coverage is over, but the problem strat before plus all this it's manufature issues, please help me.

Filed Aug 10, 2018 · Acceleration · 17,125 miles · MI

Three different times in motion on the highway sudden acceleration occurred while cruise control was engaged or while beginning to start cruise control at an accessive rate of speed.

Filed Nov 28, 2016 · Electrical, Lights · 2,000 miles · LA

On 09/15/16 we purchased a 2017 ford explorer limited from supreme ford of slidell, la. Two weeks after having the SUV, we noticed the right tail light was not working at times. On 11/16/2016, we drove the vehicle back to the dealership to repair the light. When the sales manager drove the SUV to the service department the rear right taillight was working.. But when the service manager looked at the SUV, the light was working. But when we started back to denham springs, la, the right taillight started acting up again. I took several videos of the light randomly going off and on the trip back home with my iphone. I attached video of the light, I edited it to a smaller size and emailed back to the dealership. On 11/17/16 we received a reply from the service manager stating; thank you for taking the time to video and send it to us regarding the taillamp concern you are having with your 2017 explorer, the next time the concern display itself consistently, a rental at our expense for a day to see if we can isolate the cause. [xxx] service manager supreme ford slidell [xxx] [xxx] I replied to the dealership; [xxx], the new 2017 ford explorer limited still has a problem with the right tail light intermittently working about %50 of the time. I do not think there will be a time when the tail light will "consittantly" go out... This problem needs to be repaired asap before someone is killed in an automobile accident... The video clip I sent you is just a sampling of the tail light intermittently going out during our drive home to denham springs... I am concerned with driving the "lemon vehicle" and beleive that ford needs to replace the "lemon vehicle" with a proper working new 2017 ford explorer limited, with a adaptive cruise control as the salesperson stated the vehicle had. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).