We notice we were getting a warning about our battery about a year ago, so we took it to Ford and they said they couldn’t find any issues. We found a mechanic in town who looked at it with a volt meter an instantly noticed that the red power cable coming from the battery had burst through the casing that once held it. Now we have an exposed power cable that could potentially catch on fire if fluids from the engine were exposed to it. We first knew something was wrong when the doors would not unlock properly. And while driving we would get a battery warning. Ford told us during our warranty period that they didn’t find anything wrong when this should have been noticed instantly. This is a serious fire hazard. The vehicle was inspected by the manufacturer but a lack of knowledge by their mechanics has led to us filling this report.
2017 Ford Explorer: doors won't lock, open or latch
8 of the 1,706 complaints about the 2017 Ford Explorer describe doors won't lock, open or latch.
- owner complaints
- 8
- of this car's complaints
- 0%
- typical mileage
- 80,000
- recalls
- 0
Doors won't lock, open or latch by model year
What owners say
My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.
None of the door locks work, making it unsafe and dangerous for crime areas. I have contacted ford many times however they are unwilling to fix issues and it is a widespread issue with the year and model... It is an expensive issue to fix in all 4 doors
My two back doors wont lock or unlock. Very frustrating
The contact owns a 2017 Ford Explorer. The contact stated the rear driver’s side door failed to open as needed. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear driver’s side door latch to be replaced. The vehicle was repaired but the rear passenger’s side door latch experienced a similar failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side door latch to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Explorer. The contact stated that while her husband was driving approximately 70 MPH, the door lock access panel on the driver's side started to loosen and almost separated from the door frame. The contact pulled off the highway and observed that the passenger’s side door lock access panel was also loosened. The contact stated that her husband used duct tape to secure the panels. The contact had taken the vehicle to a local dealer however, the vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 87,000.
I have had issues with all the door locks in my vehicle. When trying to lock the door using the key fob non of the doors will lock with the exception of the driver side door. In order to lock and unlock the doors you must do so manually by pushing the lock down or pulling the lock up. You cannot use the key fob or the lock/unlock button on the door. You are not able to open the door by using the handle on the interior side of the door either. I find it hard to believe that there is an issue with all of the locks. Let me add the my car has been broken into while all of my doors will not lock as well.
While driving the vehicle after purchasing it, the front passenger door lock rattles. I've taken it to them 4 times before they supposedly replaced it but it still rattles. They did not replace it.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2017 Ford Explorer door locks
Is doors won't lock, open or latch a common problem on the 2017 Ford Explorer?
8 of 1,706 owner complaints about the 2017 Ford Explorer (0%) mention doors won't lock, open or latch. The model year with the most reports is 1998.
Is there a recall or service bulletin for this on the 2017 Ford Explorer?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Ford Explorer
Fuel smell 87Check engine light 60Overheating 58Engine failure 42Loss of power 28Stalling 27Jerking 24Fire or smoke 23Shudder 20Wipers 20Misfire 19Transmission failure 19Hesitation 18Water leak 18Airbag light 16Power steering loss 16Harsh shifting 15Windshield crack 14Backup camera 13Tire blowout 12Headlights 10Seat belt 10Key fob 9Premature wear 9Slipping 9Won't start 9Ball joint 8Grinding brakes 8Steering lock-up 8Adaptive cruise 7ABS 6Oil consumption 6No deployment 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2017 Ford Explorer?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history