The most complained-about cars of 2020
Owners filed 58,387 safety complaints in 2020, down 22% from 2019. The Ford Fusion drew the most.
- owner complaints
- 58,387
- recalls
- 782
- vehicles recalled
- 31,254,837
Models with the most complaints in 2020
All model years together. Popular cars collect more complaints simply because there are more of them on the road.
| # | Model | Complaints | Crashes |
|---|---|---|---|
| 1 | Ford Fusion | 1,461 | 64 |
| 2 | Ford Escape | 1,338 | 34 |
| 3 | Ford F-150 | 1,285 | 49 |
| 4 | Jeep Cherokee | 1,252 | 21 |
| 5 | Jeep Grand Cherokee | 1,220 | 35 |
| 6 | Subaru Outback | 1,189 | 21 |
| 7 | Chevrolet Malibu | 1,179 | 26 |
| 8 | Chevrolet Silverado 1500 | 1,039 | 38 |
| 9 | Ford Focus | 1,004 | 28 |
| 10 | Hyundai Sonata | 988 | 36 |
| 11 | Nissan Altima | 974 | 38 |
| 12 | Ford Explorer | 882 | 29 |
| 13 | Tesla Model S | 859 | 54 |
| 14 | Jeep Wrangler | 850 | 19 |
| 15 | Ram 1500 | 819 | 41 |
| 16 | Honda Accord | 789 | 45 |
| 17 | Subaru Forester | 775 | 19 |
| 18 | Kia Sorento | 737 | 17 |
| 19 | Ford F-250 SD | 713 | 11 |
| 20 | Dodge Grand Caravan | 704 | 9 |
| 21 | Honda CR-V | 688 | 31 |
| 22 | Chevrolet Equinox | 665 | 20 |
| 23 | Kia Soul | 640 | 19 |
| 24 | Toyota Camry | 614 | 53 |
| 25 | Ford Edge | 610 | 13 |
Model years with the most complaints in 2020
| Car | Complaints | Top problem |
|---|---|---|
| 2014 Jeep Grand Cherokee | 318 | Electrical |
| 2017 Jeep Cherokee | 311 | Transmission |
| 2019 Ford F-250 SD | 292 | Steering |
| 2013 Ford Escape | 286 | Engine |
| 2010 Ford Fusion | 284 | Steering |
| 2015 Tesla Model S | 284 | Electrical |
| 2020 Subaru Outback | 244 | Visibility |
| 2014 Jeep Cherokee | 242 | Transmission |
| 2013 Nissan Altima | 238 | Airbags |
| 2016 Dodge Grand Caravan | 236 | Electrical |
| 2013 Hyundai Sonata | 236 | Engine |
| 2017 Ford F-250 SD | 232 | Steering |
| 2019 Subaru Outback | 230 | Visibility |
| 2012 Ford Focus | 224 | Transmission |
| 2014 Ford Escape | 219 | Engine |
Most common problems in 2020
- Engine11,474
- Electrical10,456
- Transmission7,982
- Steering6,901
- Brakes5,211
- Airbags5,130
- Fuel system5,099
- Body3,698
- Driver assistance3,009
- Suspension2,953
Makes with the most complaints in 2020
Biggest recalls of 2020
- 2011-2019 Toyota Avalon, 2011-2019 Toyota Avalon Hybrid, 2011-2019 Toyota Corolla
Air bags: air bag/restraint control module - 2011-2016 Ford C-Max, 2011-2016 Ford Escape, 2011-2016 Ford Fiesta
Latches/locks/linkages: doors: latch - 2013-2018 Nissan Altima
Latches/locks/linkages: hood: latch - 2013-2019 Lexus ES350, 2013-2019 Lexus GS300, 2013-2019 Lexus GS 350
Fuel system, gasoline: delivery: fuel pump - 2017-2020 Lexus ES350, 2017-2020 Lexus GS 200T, 2017-2020 Lexus GS300
Fuel system, gasoline: delivery: fuel pump - 1996-2001 Acura CL, 1996-2001 Acura MDX, 1996-2001 Acura RL
Air bags: frontal: driver side: inflator module - 2007-2011 Dodge Grand Caravan, 2007-2011 Dodge Nitro
Air bags: frontal: driver side: inflator module - 2000-2003 Acura CL, 2000-2003 Acura MDX, 2000-2003 Acura RL
Air bags: frontal: driver side: inflator module - 2018-2020 Honda Accord, 2018-2020 Honda Accord Hybrid, 2018-2020 Honda Insight
Electrical system: body control module: software - 2016-2021 Hyundai Tucson
Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module
Makes with the most recalls in 2020
- Forest River42
- Ford41
- BMW35
- Chevrolet33
- Freightliner32
- Thor Motor Coach19
- Honda17
- Toyota17
- Audi16
- GMC15
Questions about the 2020 car complaints
What car had the most complaints in 2020?
The Ford Fusion drew the most owner complaints in 2020, followed by the Ford Escape and Ford F-150.
What were the most common car problems in 2020?
Owners complained most about engine, electrical and transmission.
Which automaker had the most recalls in 2020?
Forest River issued the most recalls in 2020 (42), followed by Ford (41) and BMW (35).
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