2015 Kia Sorento: doors won't lock, open or latch

Filed Aug 4, 2023 · Body · AZ

right rear passenger door handle. It is made of plastic and crumbled in my hand as i attempted to open the door to remove my 3 yr old great grandson. I had the child safety lock engaged, so when I tried to crawl across back seat to open that door from the inside I was unable to. I undid car seat buckles and pulled him across back seat, out opposite door. This occurred Mid June 2023. I ordered new handle, had installed by neighbor end of June 2023 and the new one has now started to come apart August 2 2023. I didn't have inspected as a neighbor shared she's had to replace her handles 3 times, it seems to be a common issue. Concerned for safety, have to keep child safety lock on for great grandson and if he or anyone needing to make emergency/quick exit unable to so. I don't want anyone to get trapped in car in our extreme Phoenix heat. My opposite rear door is not fully functionable as the window requlator has broken and the window is inoperable and I don't want to disassemble till the new one is available/affordable so I wouldn't be without the airbag plug attached.

Filed Feb 3, 2023 · Body · AZ

Rear passenger door handle came apart. Handle clicked in place, but came apart each time attempted door opening. Auto shop replaced door handle assembly. Door was unusable. No warning other than handle falling off

Filed Apr 4, 2020 · Electrical, Engine · 27,000 miles · NJ

I just recently made a post here yesterday ... And after reading comments, I thought I'd add on. My comments have to do with a 2015 kia sorento which needs a new motor because bolts that hold the head to the block are stripped (I smelled antifreeze). Obviously, not my fault. Mileage is 102,000. Kia doesn't want to help me fix this. Telling me I need a new motor at a cost of $7,000+. After reading the comments, I had to add on. Two weeks after we bought the car used, the fuel pump went. That cost was covered. A short time later, the back-up camera went. Kia wanted $1,000 to fix that; we had it fixed for $200 out of pocket. The alternator went on the car (I think we paid for that). My door handle also fell off, we had that fixed out of pocket. From everything I've read, kia doesn't care about the consumer or their safety. I bought a new kia in 2004, traded it in in 2007 for another new kia, which I still have. It has 278,000 miles on it! We bought the 2015 used and it's been one thing after another. Can't sell it as is, gotta fix it. I've been a loyal kia owner since 2004 ...won't be anymore. First opportunity to sell this car, it's gone. And there won't be another one in my driveway. Whoever heard that a 2015 car needs a new motor?!?! And their refusal to help us is unbelievable. I'm so angry.

Filed Feb 22, 2019 · WV

My key fob was sounding like the doors locked but the car headlights did not flash or horn sound to signal the car was locked/security feature. The dealer said there was nothing wrong with the battery in the fob, and let it be as that. Today my car is in the shop because I was in the rear seats this week and noticed the back driver side passenger door was not locking. I had trouble getting out too. This explains why the car horn did not beep nor the headlights flash, as it was not a locked car, there is a issue and the car is not secure, that is why it did not beep. It will sound like the doors locked and unlocked but at this time it is just this one door that will not lock. It is not under the kia warranty now and it was noted, per this tech today, that when I first mentioned the key or fob issue was after the regular warranty too. I see online lots of comsumer comments about kia door lock issues. This is a safety issue. This should be a major recall. Now I have to pay about $280.00 for this one door lock. And pray this takes care of it

Filed Oct 7, 2018 · 65,000 miles · SC

The exterior handle cap fell off of my vehicle. It keeps the door handle in place. It is not covered under the warranty but when I searched, hundreds of other kia owners had the same issue, some were brand new. The part is $10 but kia wanted to charge 60 plus $100 for labor. This part fell off while I was driving which eventually caused the door handle to fall off while driving.

Filed Aug 19, 2017 · Body · MA

The clips on the rear passengers door panel has broken causing the panel to stick out. This is making it so that the door won't open. The car was stationary on a city street.

Filed Jul 18, 2017 · Body · 61,000 miles · PA

As found with many other complaints online regarding the sorento, the parts inside the door handle broke and the door handle fell off when I attempted to open the door. All the parts inside, including the door handle are plastic and, apparently defective. You cannot get into your car. If the handles fall off while driving, it can hit a following car and possibly cause a casualty.

Filed Jul 12, 2017 · Driver assistance, Lights · 73,000 miles · NC

The wipers and headlights would randomly come in and out of working conditions. You don't know when wipers are working until it starts raining so it was very dangerous. We had to pull over and either wait for the rain to stop or wait until the wipers started working again. The backup camera also comes in and out. You can see the screen warning you to be careful but the camera itself is absent. The door handle fell off onto the floor with no prior warning. No one hit it or anything. We opened the backseat in front of our home then drove to the airport and tried to open it again and it fell off onto the ground. The top of the door handle and parts inside that make the handle work. And now most recently our AC is not working properly coming in and out of proper function, nor are our headlights working again. You don't know when headlights are working until you need them so we used fog lights instead as evening just set and we couldn't wait for the sun to come out to continue driving. For a brand new car there are many issues with this car, otherwise we love it and the way it drives and brakes so well.

Filed Apr 27, 2016 · 20,500 miles · MD

Sooo many complaints of kia doors not opening from the inside. Kia is not issuing a voluntary recall of this. They should asap! As soon as someone's car catches fire and they can't get the doors open, there will be serious lawsuits. If you are under warranty when this happens, you are good to go. But one by one, the doors stop working....and if out of warranty, dealers want $400+ per door lock. It would behoove kia to fix these asap before some child gets trapped inside. Go to cargurus.com and you will see all the complaints.