2023 Mazda CX-50 technical service bulletins
353 technical service bulletins and manufacturer communications cover the 2023 Mazda CX-50.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Subject: Update – Campaign Warranty Claim Response Enhancements – Modules Not Repaired for Certain...
- Some customers may complain about any of the following 1. Infotainment Center Display does not provide the...
- Mazda Connected Services
- Description
- This Service Alert supersedes the previously issued service alert listed below
- This Service Alert supersedes the previously issued service alert listed below
- This Service Alert supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA(s) listed below
- Description
- CHECK ENGINE light on with DTC P0524 (Engine oil pressure control system: Oil pressure decrease) and no...
- This SA supersedes the previously issued SA(s) listed below
- COMPLIANCE WITH NEW YORK STATE GENERAL BUSINESS LAW §399‑CCCCC (CONNECTED VEHICLE SERVICE; DOMESTIC...
- This Service Alert supersedes the previously issued SAs listed below
- Updated software release for concerns with mazda connect infotainment system
- This SA supersedes the previously issued SA(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA listed below
- This Service Alert supersedes the previously issued SA(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This service alert supersedes the previously issued service alert listed below
- This SA supersedes the previously issued SA(s) listed below
- Intermittent battery discharge
- Description
- During PDI, an indentation in the rear bumper may be noticed, or in some cases, the
- This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red....
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are...
- This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted...
- This SA supersedes the previously issued SA(s) listed below
- This bulletin supersedes the previously issued bulletin(s) listed below
- Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is...
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may complain that a door beltline molding is loose, fell off, or is missing.
- Crack in the door side of the front seat cushion trim
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA02_10014
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA01_10014...
- There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is...
- Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter...
- Mazda Connect Services
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Some customers may experience that the fuel lid and charge lid do not lock or unlock during door...
- When inspected, the differential or PTO oil is dark or black
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging
- Distortion in the front windshield causing a distorted view
- There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer...
- Some customers may complain about a rattle from the sunroof (panorama roof) area
- Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH...
- Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle...
- During PDI, an indentation in the rear bumper may be noticed, or in some cases, the
- The Mazda DCA-8000 is required for all warranty battery testing
- Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was...
- This service information provides testing and charging procedures in order to promote proper battery...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA01_10014)
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Some customers may complain that the fabric part of the seat is fraying
- Mazda Connected Services
- Some customers may experience a Connected Vehicle failure
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- When replacing the MAZDA CONNECT remote tuner (RT) with a replacement tuner for any reason, a call must be...
- Mazda Connected Services
- Clunk noise from the rear brakes when starting to drive
- Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement
- A tapping/rattling noise may be noticed from the valve train area
- Recall notifications remain on the center display even after a recall is performed
- Frequently Asked Questions (FAQ) for Mazda Connected Services.
- Mazda Navigation Live Traffic information is available on the following 2 systems
- Frequently Asked Questions (FAQ)
- The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore...
- Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- Front inner brake pads wear out faster than the outside
- The Mazda DCA-8000 is required for all warranty battery testing
- Wear/peel-off of the leather steering wheel surface causing a poor appearance
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error...
- Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails
- Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile...
- Some customers may experience the audio sound pausing when the engine restarts after i-stop operation...
- Some customers may experience that despite placing the MagSafe®-equipped iPhone® at the center of the...
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- Stains appearing on the hood, roof and/or trunk of the vehicle
- NOTE: All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
- This information will give you the necessary knowledge to respond to customers concerns of Smart Brake...
- The CX-50 has new and revised features that are different from previous models, and may be difficult to...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Qi Wireless Charger symptom troubleshooting.
- Some customers may complain about scratches on the instrument cluster lens.
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel...
- The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle
- Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as...
- When the power windows are operated many times without being fully closed, small errors of the window...
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- Auxiliary key blank cutting procedure
- The removal and installation procedures for front seat components are missing from MGSS. Please follow...
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Some customers may experience the following concerns: The liftgate or the trunk lid will not unlock even...
- Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning...
- Some customers may complain that the black felt padding on the A-pillar trim is visible
- Some automotive cleaning products contain strong acid or alkali
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very...
- Some customers may complain about color discrepancies (brightness differences) of the image displayed on...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- A customer may complain of a rattle noise from the right side of the dash
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Launch of Owner Notification Program ONP09 – 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars
- Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission...
- Some customers may report a rattle from the sunroof (panorama roof) area
- Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting...
- Steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after...
- Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall...
- NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. ->...
- Some customers may complain that the CHECK ENGINE light turns ON after a cold start or at high elevations...
- Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile...
- “In Vehicle Network Malfunction” message appearing in the instrument cluster with DTC U3000:04-TCU...
- Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started...
- Qi Wireless Charger symptom troubleshooting
- When folding down the rear seat back, there is a possibility that the seat belt buckle may
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- Some customers may complain about color discrepancies (brightness differences) of the image displayed on...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Some customers may experience no sound from the audio system and/or the audio source cannot be changed
- In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics...
- Some customers may complain that the black felt padding on the A-pillar trim is visible.
- At PDI, it may be found that the outer door handle is missing the cover around the key cylinder.
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program
- Exterior trim heat damage when parked near a glass building or Low-E windows
- MSP60 2023MY CX-50 driver door lock concern: update
- Qi Wireless Charger Symptom Troubleshooting
- Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Connected Services, Frequently Asked Questions (FAQ)
- When entering the Emergency Parking Brake (EPB) maintenance mode, if only one side of the parking brake is...
- In-vehicle network malfunction and master warning light on
- ONP08 - 2023 CX-50 owners manual concern - leaflet insert
- Some customers may complain about any of the following:1. Infotainment Center Display does not provide the...
- MSP60 2023MY CX-50 driver door lock concern - temporarily suspended
- Some customers may experience a shock during driving at low speeds when starting from a stop with the...
- Mazda Connected Services
- In-Vehicle Network Malfunction error message
- Some customers may complain about any of the following:1. Infotainment Center Display does not provide the...
- Due to a short-term supplier change, a series of wheels are applicable from the 2023 CX-50. See table...
- CX-50 7-Way Trailer Hitch Harness Instructions
- Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving
- MSP59
- On the 360° View Monitor, the 360° or rear view may not be displayed correctly on the center display
- The driverâs door may be hard to unlock using the auxiliary key due to increased rotational resistance
- DRW46 - 2023 CX-50 - apple car play/android auto software update.
- There are currently 2 methods for cutting a new auxiliary key blank
- If a vehicle is stuck in the EPB (Electronic Parking Brake) maintenance mode or cannot be put into the...
- Some customers may experience one or more electrical malfunctions after a vehicle body repair
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Due to the supply chain shortages for BDGF-66-5G0G, hardware has been confirmed compatible between...
- When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order...
- Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock...
- When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine
- Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11022)
- DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service...
- Some customers may complain that the front seat warmers are inoperative or cannot be turned OFF and DTC...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Mazda connected services
- There are currently 2 methods for cutting a new auxiliary key blank
- The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black...
- Rear differential oil temperature sensor PID (OIL_TEMP_SEN) on MDARS displaying the wrong value
- Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire)
- Some customers may complain that the CHECK ENGINE light turns ON after a cold start, then exhibits lack of...
- Some customers may complain of signs of oil on the struts or shock absorbers
- Some customers may complain of lack of power during full-throttle acceleration after cold start
- Some customers may complain about a missing rear seatback release button
- Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving
- "Check Fuel-filler Cap" message displayed in the instrument cluster
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- Mazda Connected Services Frequently Asked Questions (FAQs)
- You may need to remove the front bumper on a CX-50 Meridian Edition
- The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar...
- MyMazda App not communicating to the vehicle properly which may result in the condition monitor...
- Some customers may complain about a missing rear seatback release button.
- Some customers may experience the Power liftgate (PLG) will not open and DTC B145D:12 (Closure motor...
- The installation instructions included in the box with the tow hitch accessory, part number VA40-V3-920,...
- Some customers may complain about any of the following
- Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle
- Some customers may expierience infotainment static or no audio sound and the following DTC's may be stored
- ÂCheck Fuel-filler Capâ message displayed in the instrument cluster
- If a vehicle is stuck in the EPB (Electronic Parking Brake) maintenance mode or cannot be put into the...
- Power door lock that may continue activating for a few seconds after the button is pressed.
- Paint peeling on the front bumper.
- Some customers may report poor A/C performance and/or i-Stop operation concerns due to a leaking A/C...
- Trim peeling off the EPB (Electronic Parking Brake) or power window switches.
- A small number of vehicles were produced with the incorrect mechanical front door key and key lock...
- Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars or...
- This service bulletin provides testing and charging procedures in order to promote proper battery...
- Before beginning installation of the accessory illuminated door sill plate, review the information in this...
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Customers may complain about either rear fender liner (mudguard) hanging down because it is too short to...
- If the mechanical keys cannot be located during PDI, review the suggested steps below prior to moving...
- During PDI, an indentation in the rear bumper may be noticed, and in some cases, the
- Some customers may report a rattle from the sunroof area
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Some customers may complain that the tire sidewalls are distorted or "damaged".
- Customers may report excess wind noise from the vehicle and that noise may be coming from the crossbars
- Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
- Before beginning the installation of the accessory side rocker trim (aka "garnish"), part number...
- Mazda Connected Services Frequently Asked Questions (FAQ).
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Accessory instructions can be found on OneMazda under Dealer Resources
- The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the...
- The Manual booklet kit inside the vehicle must be replaced with an updated version as the original...
- Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire...
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