2020 Mazda CX-9 technical service bulletins
329 technical service bulletins and manufacturer communications cover the 2020 Mazda CX-9, including 16 warranty extensions.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- CSP13 - customer service program - mazda connect infotainment system limited warranty extension
- Engine
- CSP13 - customer service program - mazda connect infotainment system limited warranty extension.
- Dear Mazda Owner: You are receiving
- CSP11 - coolant leaks at cylinder head warranty extension
- Please review the entire Dealer Email below announced on October 17, 2024 for full details regarding this...
- Subject: Update – Campaign Warranty Claim Response Enhancements – Modules Not Repaired for Certain...
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This bulletin supersedes the previously issued bulletin(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red....
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted...
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating
- When inspected, the differential or PTO oil is dark or black
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging
- There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer...
- Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH...
- Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle...
- The Mazda DCA-8000 is required for all warranty battery testing
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call...
- Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement
- Following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror
- The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore...
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- The Mazda DCA-8000 is required for all warranty battery testing
- Wear/peel-off of the leather steering wheel surface causing a poor appearance
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error...
- Coolant leaks at the cylinder head around the exhaust manifold (as shown below)
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to...
- Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is...
- Some customers may complain about scratches on the instrument cluster lens.
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- Auxiliary key blank cutting procedure
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Some customers may complain that their liftgate does not open
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Seat ventilation system still on after the engine has been turned off, in some cases this causes the...
- Some automotive cleaning products contain strong acid or alkali
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very...
- Some customers may complain that the rear console / cup holder area is warming
- Some customers may complain about infotainment center display
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission...
- When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine
- Creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the...
- Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering...
- Some customers may complain about a creaking noise coming from the steering column while driving
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Some customers may complain of signs of oil on the struts or shock absorbers
- Exterior trim heat damage when parked near a glass building or Low-E windows
- Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This...
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Some customers may experience electrical devices that cannot be charged through the rear console or the...
- Some customers may complain about any of the following: Infotainment display is blank Rear mount camera is...
- There are currently 2 methods for cutting a new auxiliary key blank
- Speedometer replacement procedure
- Power outer mirror(s) that do not completely fold in and/or out
- The rear differential case could develop a crack in the case
- Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with...
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just...
- When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order...
- Coolant leaks at the cylinder head around the exhaust manifold (as shown below)
- Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with...
- There are currently 2 methods for cutting a new auxiliary key blank
- Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse...
- Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire)
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later)
- Power outer mirror(s) that do not completely fold in and/or out
- Some customers may complain the HVAC system not maintaining the correct temperature or the ambient...
- Some customers may complain about poor A/C performance due to low refrigerant
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed...
- Some customers may complain about poor A/C performance due to low refrigerant
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- This service bulletin provides testing and charging procedures in order to promote proper battery...
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).
- Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.
- Some vehicles may store DTC B1495:87 (LIN communication error) and cannot be cleared after accessory...
- Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
- The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some...
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Accessory instructions can be found on OneMazda under Dealer Resources
- Click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5...
- Unusual noise in the front A/C unit when the recirculate switch is operated
- Fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the...
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns
- Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote...
- Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner...
- Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience...
- Coolant Leaks At Cylinder Head: Some vehicles may have coolant leaks at the cylinder head around the...
- NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera...
- MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Coolant leaks at the cylinder head around the exhaust manifold (as shown below)
- Rattle, clunk or pop noise from the front of the vehicle while driving
- Ethanol is becoming a common additive in gasoline
- MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables...
- Ethanol is becoming a common additive in gasoline
- Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking...
- All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- This service bulletin provides information regarding the proper use of the driverâs floor mat to avoid...
- Some customers may complain about incorrect MAZDA CONNECT clock time
- Audio, navigation and phone concerns with mazda connect infotainment system (6TH generation).
- Occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While...
- Some customers may complain that the rear console / cup holder area is warming
- Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may...
- Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF...
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may experience all of following symptoms: The door lock/unlock operation will not work...
- Accessory instructions can be found on OneMazda under Dealer Resources
- Grinding noise from the rear brakes when braking
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Exterior trim heat damage when parked near a glass building
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- When performing vehicle services such as control unit software update, control unit...
- The rear differential case could develop a crack in the case, as shown below
- When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Mazda connect
- Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is...
- Power outer mirror(s) that do not completely fold in and/or out.
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error...
- Multi-model - mazda mobile start customer satisfaction program (CSP05).
- The Mazda DCA-8000PM is required for all warranty battery testing
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A)...
- Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is...
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Stains appearing on the hood, roof and/or trunk of the vehicle
- Multi-model - mazda mobile start customer satisfaction program.
- The 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree foot-motion...
- In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key
- Some customers may complain about the following MAZDA CONNECT⢠Temperature Warning message: ï· Display...
- Cracked rear differential.
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- Some customers may complain about high engine oil consumption
- Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a...
- Apple carplay / android auto frequently asked questions (FAQ): note
- Cracked rear differential
- Accessory instructions location
- That the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC]...
- SSPC2 - 2020 CX-5 and 2020 CX-9 power liftgate (PLG) control unit concern.
- Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not...
- That the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC]...
- Poor fitting rear door weatherstrips at the lower/front location
- Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below...
- A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder...
- When performing vehicle services such as control unit software update, control unit...
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- 2020 CX-5 and 2020 CX-9 power liftgate (PLG) control unit concern
- Engine no start due to low battery voltage.
- Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's...
- New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in...
- Some customers may experience an engine no start due to low battery voltage
- DRW29 - 2020 CX-3, CX-30, CX-5, CX-9, MAZDA6 and MAZDA3 - second pdi of allocated fleet vehicles
- When replacing manual or automatic transmission, make sure to remove the plug from the old transmission...
- Some customers may experience an engine no start due to low battery voltage
- Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- Click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first...
- DRW28 - chrome window molding concern from strong wind damage - 2020 CX-5 and CX-9
- The 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree sensor located on...
- Click noise from the front brakes under one of the following conditions: ï· When first moving the vehicle...
- The ownerâs manual contains procedures and precautions for the maintenance and cleaning of plastic...
- One of the following DTCs stored in memory: ï· C1001:92
- SiriusXM Traffic Plus and Travel Link are displayed with Mazda in-vehicle factory navigation systems
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Grooves (1) in rear brake disc plate(s), as shown below
- Click noise from the front brakes under one of the following conditions: When first moving the vehicle...
- Some customers may complain about a MAZDA CONNECT system reboot or blank screen
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A)...
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Lack of power under heavy load with no warning lights or dtcs
- When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine
- Rattling noise from the front of the vehicle while driving
- One or more of the following noises from the front suspension: 1. A creaking noise from under the front of...
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Auxiliary key cutting temporary procedure
- If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake...
- Warranty guidelines for returned transmission cores.
- There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very...
- Accessory instructions can be found in the Accessory eCatalog
- Guide lines and photos to determine if fluid/oil seepage or leak is severe enough to require warranty...
- Some customers may complain about a Mazda Mobile Start (MMS) system malfunction
- Some customers may complain about: ï· Intermittent engine no start ï· Instrument cluster red security...
- On certain subject vehicles, it is possible that the chrome plated window moldings may be dirty or have...
- Some customers may have one or more of the following complaints: ï· Infotainment system reboots at times...
- On the 2019 Mazda3 (BP) and and all 2020 Mazda vehicles (except CX-3), the CR2032 button cell battery is...
- Currently, Mazda does not have a way to cut the auxiliary keys for the new style remote transmitter as...
- Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair...
- MAZDA Mobile start (MMS) cannot communicate with vehicle
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