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June 1, 2017 Service bulletin

ConnectedDrive/BMW Assist System Diagnosis Information This Service Information bulletin replaces SI B84...

BMW technical service bulletin B840214 for 2007-2017 BMW X5, 2007-2016 BMW 328I and 2011-2017 BMW X3 and others.

Bulletin number
B840214
Component
Equipment
Summary
ConnectedDrive/BMW Assist System Diagnosis Information This Service Information bulletin replaces SI B84 02 14 dated July 2014 What's New: Model - Removed models which no longer support BMW Assist functionality and added new models. Procedure - Add step requesting print out of ConnectedDrive Service Cockpit page Information - Add SI for ConnectedDrive Service Cockpit; updated the hyperlinks and email address for CD support team; deleted scenario for old CDMA unit which are no longer supported. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.

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