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February 13, 2015 Service bulletin

This Preliminary Information communication provides information to the technician about vehicles that are...

Chevrolet technical service bulletin PIT5264C for 2000-2015 Chevrolet Malibu, 2014 Chevrolet Silverado 1500 and 2000-2015 Chevrolet Impala and others.

Bulletin number
PIT5264C
Component
Equipment: electrical
Summary
This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a "500 phone number" The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

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