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May 24, 2021 Service bulletin

Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization,...

Ford technical service bulletin SSM 49820 for 2017-2021 Ford F-150, 2018-2021 Ford Explorer and 2017-2019 Ford Escape and others.

Bulletin number
SSM 49820
Component
Equipment
Summary
Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.

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