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April 1, 2020 Service bulletin

Connecteddrive/bmw assist system diagnosis information

BMW technical service bulletin B840214 for 2014-2020 BMW X5, 2012-2016 BMW 328I and 2011-2020 BMW X3 and others.

Bulletin number
B840214
Component
Equipment adaptive/mobility
Summary
CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION: This Service Information Bulletin (Revision 7) replaces SI B84 02 14 dated May 2019. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information Bulletin: Is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. Will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.

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