2016 Mazda CX-9 technical service bulletins
614 technical service bulletins and manufacturer communications cover the 2016 Mazda CX-9, including 16 warranty extensions.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- CSP13 - customer service program - mazda connect infotainment system limited warranty extension
- Engine
- CSP13 - customer service program - mazda connect infotainment system limited warranty extension.
- Dear Mazda Owner: You are receiving
- CSP11 - coolant leaks at cylinder head warranty extension
- Please review the entire Dealer Email below announced on October 17, 2024 for full details regarding this...
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red....
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating
- When inspected, the differential or PTO oil is dark or black
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging
- There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer...
- Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH...
- Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call...
- Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement
- Following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror
- The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore...
- Wear/peel-off of the leather steering wheel surface causing a poor appearance
- Coolant leaks at the cylinder head around the exhaust manifold (as shown below)
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to...
- Some customers may complain about scratches on the instrument cluster lens.
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- Auxiliary key blank cutting procedure
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Some customers may complain that their liftgate does not open
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- Some automotive cleaning products contain strong acid or alkali
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- Some customers may complain that the rear console / cup holder area is warming
- Some customers may complain about infotainment center display
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission...
- Creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the...
- Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering...
- Some customers may complain about a creaking noise coming from the steering column while driving
- Some customers may complain of signs of oil on the struts or shock absorbers
- Exterior trim heat damage when parked near a glass building or Low-E windows
- Oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment
- Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This...
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Some customers may experience electrical devices that cannot be charged through the rear console or the...
- There are currently 2 methods for cutting a new auxiliary key blank
- Speedometer replacement procedure
- Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with...
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order...
- Coolant leaks at the cylinder head around the exhaust manifold (as shown below)
- Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with...
- There are currently 2 methods for cutting a new auxiliary key blank
- Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse...
- Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire)
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later)
- Some customers may complain the HVAC system not maintaining the correct temperature or the ambient...
- Some customers may complain about poor A/C performance due to low refrigerant
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed...
- Some customers may complain about poor A/C performance due to low refrigerant
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- This service bulletin provides testing and charging procedures in order to promote proper battery...
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).
- Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.
- Some customers may experience a continuous infotainment reboot in or near Seattle Washington and...
- Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
- The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some...
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Accessory instructions can be found on OneMazda under Dealer Resources
- Click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5...
- The Mazda DCA-8000 is required for all warranty battery testing
- Unusual noise in the front A/C unit when the recirculate switch is operated
- Fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the...
- Some customers may experience a continuous infotainment reboot in or near Seattle Washington
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns
- Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote...
- Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner...
- Coolant Leaks At Cylinder Head: Some vehicles may have coolant leaks at the cylinder head around the...
- MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Coolant leaks at the cylinder head around the exhaust manifold (as shown below)
- Rattle, clunk or pop noise from the front of the vehicle while driving
- Ethanol is becoming a common additive in gasoline
- MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables...
- Ethanol is becoming a common additive in gasoline
- Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking...
- All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- This service bulletin provides information regarding the proper use of the driverâs floor mat to avoid...
- Some customers may complain about incorrect MAZDA CONNECT clock time
- Audio, navigation and phone concerns with mazda connect infotainment system (6TH generation).
- Occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While...
- Some customers may complain that the rear console / cup holder area is warming
- Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF...
- There are currently 2 methods for cutting a new auxiliary key blank
- Accessory instructions can be found on OneMazda under Dealer Resources
- Grinding noise from the rear brakes when braking
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature
- Exterior trim heat damage when parked near a glass building
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- When performing vehicle services such as control unit software update, control unit...
- When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Mazda connect
- Mazda service program (MSP49)
- MultiModel (equipped with skyactivdrive) ATF color deterioration New vehicle automatic transmission fluid...
- Blind spot monitoring (BSM) system change
- Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is...
- Service reactivation and owner loyalty program (CSP10) - expires april 30, 2021
- Multi-model - mazda mobile start customer satisfaction program (CSP05).
- The Mazda DCA-8000PM is required for all warranty battery testing
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A)...
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Multi-model - mazda mobile start customer satisfaction program.
- In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key
- Some customers may complain about the following MAZDA CONNECT⢠Temperature Warning message: ï· Display...
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- Some customers may complain about high engine oil consumption
- Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a...
- Apple carplay / android auto frequently asked questions (FAQ): note
- Accessory instructions location
- Poor fitting rear door weatherstrips at the lower/front location
- Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below...
- When performing vehicle services such as control unit software update, control unit...
- Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's...
- New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in...
- When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Some customers may notice cracks (as shown below) at one or both ends of the front bumper near the front...
- When replacing manual or automatic transmission, make sure to remove the plug from the old transmission...
- SSPB9
- Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures
- Notification of Warranty Extension Program
- Click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first...
- Click noise from the front brakes under one of the following conditions: ï· When first moving the vehicle...
- The ownerâs manual contains procedures and precautions for the maintenance and cleaning of plastic...
- One of the following DTCs stored in memory: ï· C1001:92
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Grooves (1) in rear brake disc plate(s), as shown below
- Some customers may complain about a MAZDA CONNECT system reboot or blank screen
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns
- If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP...
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A)...
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Lack of power under heavy load with no warning lights or dtcs
- When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine
- Rattling noise from the front of the vehicle while driving
- After parking the vehicle in temperatures below freezing, some customers may experience a lack of power...
- One or more of the following noises from the front suspension: 1. A creaking noise from under the front of...
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake...
- Warranty guidelines for returned transmission cores.
- There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very...
- Accessory instructions can be found in the Accessory eCatalog
- Guide lines and photos to determine if fluid/oil seepage or leak is severe enough to require warranty...
- Some customers may complain about a Mazda Mobile Start (MMS) system malfunction
- Some customers may complain about: ï· Intermittent engine no start ï· Instrument cluster red security...
- Some customers may complain about poor heater performance even after the engine reaches normal operating...
- Some customers may complain about high engine oil consumption
- Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but...
- Rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse
- After the installation of a new instrument cluster, the message "Fctry" or âÂÂFactoryâ is...
- The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is...
- One of the following DTCs stored in memory: C1001:92
- While inspecting turbocharger housings, you may see cracks (fractures) as shown below
- Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be...
- Accessory instructions location
- Symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later)
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Some customers may complain about a MAZDA CONNECT system reboot or blank screen
- Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the rear...
- There have been warranty claims submitted for noise in differentials, transfer units and transmissions...
- Apple carplay⢠/ android auto⢠frequently asked questions (FAQ)
- Mazda ids inoperative with vcm-ii license expiration message
- Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be...
- APPLE CARPLAY⢠/ ANDROID AUTO⢠FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and...
- In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak...
- Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear...
- While stopped with the transmission in Park position, some vehicles may exhibit concerns that the liftgate...
- When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles...
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- Apple carplay? / android auto? frequently asked questions (FAQ)
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- DTC C1001:92 stored in memory
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO...
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Check engine light on with DTC P0456 stored in the PCM memory
- The vehicles listed above are equipped with a push button start/stop ignition system
- Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise...
- This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination...
- Mazda infotainment systems require contacting the proper source for diagnostic support, parts...
- On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A)...
- Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle
- When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with...
- This service bulletin provides information regarding the proper use of the driver's floor mat to avoid...
- The Mazda GR8-1291 is required for all warranty battery testing
- Some customers may complain of signs of oil on the struts or shock absorbers
- Some customers may complain that the navigation brand icons are no longer shown after a navigation SD card...
- If a vehicle has body vibration or steering wheel shimmy while driving and the root
- Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or...
- All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
- Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with...
- Some customers may notice cracks at one or both ends of the front bumper near the front fender / front...
- Condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light...
- SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher)...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Stains appearing on the hood, roof and/or trunk of the vehicle
- The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in...
- Some customers may complain about the following: Engine no start
- Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator...
- Some customers may experience a check engine light on and DTC P0401:00 stored in memory without any...
- DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE...
- After parking the vehicle at temperatures below the freezing, some customers may experience a lack of...
- Engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00
- Aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos...
- Squeaking noise from the front brakes during light braking
- Mazda mobile start (MMS) app error message installed on android devices
- Electrical concern and/or multiple dtc's due to aftermarket device
- Engine no start and / or rear view monitor display is blurry due to aftermarket electrical device
- Engine no start (key not detected)
- Mazda connect system frequently asked questions (FAQ)
- Crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient...
- Excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth
- Power liftgate inoperative with DTC U3003:16
- When troubleshooting a radar unit, DO NOT swap it with another vehicle
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- Important
- Symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later)
- Mazda North American Operations has approved an additional on-car brake lathe as an option for...
- Check engine light on with DTC P0456 stored in the PCM memory
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A)...
- This service bulletin illustrates the conditions when a TPMS warning light may illuminate, why it...
- If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal...
- Customer complaints have been reported where the TPMS warning light is unnecessarily illuminated because...
- A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating
- The vehicles listed above are equipped with a push button start/stop ignition system
- BLUETOOTH® hands-free and/or text messaging related concerns
- Stains appearing on the hood, roof and/or trunk of the vehicle
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to...
- Engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00
- If you encounter any type of electrical concern (e.g, dead battery), interview the customer before...
- Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version
- This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any...
- The Mazda GR8-1291 is required for all warranty battery testing
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine
- Some customers may experience a navigation system screen that shows the wrong location
- The SKYACTIV®-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later)
- On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever...
- Some customers may complain that the Voice Recognition system does not recognize "Address" or "New...
- When installing a navigation SD card, the center display may show error message "Invalid SD Card".
- Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely...
- Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking)
- The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62...
- The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step...
- Creaking/squeaking noise from the right rear suspension
- Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored
- Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or...
- Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the...
- Rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.The vehicle may also roll...
- After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead...
- Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures
- The MAZDA MOBILE START (MMS) is currently experiencing a system disruption
- When installing a navigation SD card, the center display may show error message "Invalid SD Card". This...
- Some customers may experience a lack of power when driving
- CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A...
- If the BSM control module is replaced, Auto Configuration and BSM Radar Test must be performed: 1. Auto...
- One or more of the following noises from the front suspension: 1. A creaking noise from under the front of...
- If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow...
- Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate...
- Crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance...
- Warning: do not perform operational testing of the smart city brake support (SCBS) system.
- The MODE switch operation for the Mazda Radar Cruise Control (MRCC) system has been changed as follows:...
- If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored...
- Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate...
- The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication...
- Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert...
- Ids software version 107 available on mgss - please update your pc's.
- Symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later)
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns
- When dealing with customer complaints of excessive condensation and/or water within the headlamp unit,...
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- On some vehicles, the front bumper cover may pop out causing a poor appearance complaint
- Some customers may experience the 8-inch center display sometimes turns black while driving
- Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too...
- Some customers may experience a lack of power when driving
- DTC P064A stored in the PCM memory
- Some customers may complain about the "wrong" phone is connected to the infotainment system
- In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles,...
- All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in
- Smart City Brake Support (SCBS) frequently asked questions (FAQ)
- Lane Departure Warning System (LDWS) frequently asked questions (FAQ)
- Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)
- Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
- High Beam Control (HBC) system frequently asked questions (FAQ)
- CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front...
- Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power...
- Some customers may complain that the tachometer is missing from the active driving display after one of...
- Some customers may complain that the tachometer display in the Active Driving Display cannot be turned off...
- A customer may report that the infotainment screen is black, blank or inoperative on a 2016 CX-9. This...
- Some customers may complain that the third-row seat headrest(s) are loose (A) and do not lock in the...
- On some vehicles, the front bumper cover may pop out causing a poor appearance complaint
- One or both of the following noises from the front suspension: 1. A creaking noise from under the front of...
- The CX-9 tachometer feature in the AD-Display with version 58 has been removed from all updates.When...
- In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or...
- Lack of engine power / intake air leak noise from the engine compartment
- Some customers may complain that the ambient temperature display is not accurate, or it takes too long for...
- Display shows inaccurate ambient temperature
- An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support...
- Audio, navigation and phone concerns with Mazda connect Infotainment system
- Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold,...
- Poor air conditioning performance and operation.
- Poor air conditioning performance and operation
- Some vehicles equipped with mazda radar cruise control (MRCC) will not set (the system stays on standby)...
- Some customers may complain about a dent (A) in the rear door trim, which is visible when the sunshade (C)...
- Permanent dtcs are now displayed with the ids 104 update
- One of the following advanced keyless entry system malfunctions: (1) key fob and/or door request switch...
- Take caution when cleaning plastic headlight lenses
- Some customers may complain about a slight hesitation while accelerating from a stop
- When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend...
- Knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning...
- Creaking/squeaking noise from the right rear suspension
- Lift gate hinge nut concern
- HVAC Humidity Sensor change
- Special Service Tool Shipment
- In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address...
- DTC P064A
- Knocking/Squeaking noise from front shock absorber, creaking noise fkrom front lower arm bushing
- Creaking/Squeaking noise from right rear suspension
- Excessive operating noise when sliding front power seat(s)
- Maintenance Monitor engine oil data reset
- Multi-Model
- MAZDA Mobile start (MMS) cannot communicate with vehicle
- Shift shock while accelerating from A stop
- Fctry MESSAGE DISPLAYED AFTER INSTRUMENT CLUSTER REPLACEMENT. After the installatioin of a new instrument...
- Second-row seat walk-in lever does not work
- Mulri-Model (Equipped with Mazda connect)
- Multi-Model
- TAKATA recalls for Air bag
- Third row seat head restraint is not upright
- 2ND Row seat walk-in and recline lever usage
- Exterior side garnish damage due to improper vehicle lift
- Center coinsole lid rattles when driving on rough roads.
- Some customers may complain about one or both third row seat head restraint(s) cannot be moved to the...
- Windshield washer fluid change
- BSM system vehicle detection has changed
- 2016THE 2016 CX-9 have the latest mazda connect software (version 58)
- Some vehicles may exhibit a squeaking noise from the left and/or right side front console panels when...
- Raising a vehicle with a jack CAN be dangerous if not done properly. the vehicle CAN slip off the jack and...
- Some customers may experience an unexpected smart brake support (SBS) system operation when a vehicle...
- Black rear door trim grip cover(s) (a) installed in their vehicle by mistake. the correct color of the...
- Some customers may complain about a rear sun shade that does not retract
- Some customers may complain about a dim ad-disp during the day, while at night the ad-disp works properly
- When removing parts from a vehicle, take caution of this symbol "r"
- 2016 CX-9 tech tips: - rear sunshade will not retract - maintenance monitor engine oil data reset -...
- Customers may experience the wrench light on in the instrument cluster when the vehicle is not due for...
- Ids update 101.00 and 101.02 is now available on MS3 under the "ids/infotainment" tab.
- Version 101.02 of the ids software has been updated to allow the TPMS initialization procedure to be...
- Some vehicles may exhibit the driver and/or passenger side seat cushion trim coming out of the side cover,...
- 2016 CX-9 tech tips: - maintenance monitor engine oil data reset - enhanced pdi step 1 - do not update the...
- In certain conditions, smart city brake support (SCBS) may operate unintentionally
- If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake...
- At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Engine oil change reset procedure has changed for the 2016 CX-9
- Some vehicles may have DTC C1001:92 stored in memory
- If you encounter a 2016 CX-9 signature trim level vehicle (with nappa leather interior) where the front...
- Lack of power and/or misfires during pdi. this may be due to a low fuel level in the fuel tank. verify...
- Workshop manual evap system leak inspection using the m-mds has been discontinued for some models
- Some customers may complain about an inoperative power liftgate (PLG)
- The power liftgate (PLG) fully open position CAN be adjusted to accommodate a garage with a low ceiling.
- To improve the customer experience with the new 2016 CX-9, an enhanced pdi step 1 has been created with an...
- Some customers may report that when using their iphone with bluetooth audio that they cannot select a new...
- 2016 CX-9 tech tips:- enhanced pdi step 1 - do not update the mazda connect software - special attention...
- In support of the newly launched 2016 CX-9, mazda will ship to all dealers, a crimping tool designed...
- With the upcoming launch of the new CX-9, mazda technical services division is confident we CAN work...
- The 2016 CX-9 has the latest mazda connect software (version 58)
- Bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth®...
- The power liftgate may not open/close electrically if the vehicle is parked on an incline, or there is...
- The 2016 CX-9 with the skyactiv®-g 2.5T engine requires a unique oil filter (PY8W-14-302) which is not...
- Some customers may complain about improper operation of the auto-dimming mirror
- When reprogramming a control module, always use the GR-8 battery management system power supply mode
- Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with...
- Mazda Technical Service Bulletins March 2016 Some vehicles may exhibit the inner cloth (A) falling down at...
- This article provides HVAC heater/defroster operating tips using mode selector dial
- This article provides HVAC heater/defroster operating tips using Mode selector dial
- When installing a navigation SD card, confirm that the card is unlocked
- Some customers may complain about a blurry rear view monitor display
- Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on...
- Some customers may complain about a blurry rear view monitor display
- Some customers may complain about a blurry rear view monitor display
- Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on...
- Beginning with the CX-5 and MAZDA6 models, grip type front and rear stabilizer bushings have been...
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Some customers may complain that the steering wheel is off center more than 3" even when driving straight...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging
- Mazda guidelines for factory scheduled maintenance
- Excessive condensation or water within the headlamp assembly caustion
- Maintenance.
- Hands-free bluetooth module and/or text messaging troubleshooting procedure
- Stains found on paint during pdi some vehicles may experience stains appearing on the hood, roof and/or...
- HandsFree bluetooth module and/or text messaging troubleshooting procedure
- Stains found on kpaint during PDI
- Battery test procedure requirements using the GR81291
- Engine Start /Stop Procedure with room fuse removed
- Passenger fAirbag deactivation (PAD) indicator light illumination
- Blind spot monitoring (BSM) system change
- Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear...
- The new skyactiv-drive FW6A-EL at uses automatic transmission fluid (ATF) type: fz. only use atf-fz to...
- ATFFZ required for SKYACTIV drive 6speed automatic transaxle
- Condensation/Fog in front and rear combination lights
- In support of improved electrical diagnosis on skyactiv vehicles, mazda will ship a terminal test kit to...
- Special service tool shipment Janaurary 2016
- Third row seat head restraint is not upright
- Exterior side garnish damage due to improper vehicle lift
- Mazda connect software version 59.00.441 available
- Do not update the Mazda connect system with an earlier version of software
- See tech tips
- Mazda infotainment systems require contacting the proper source for diagnostic support, parts...
VIN decoder
See the problems and recalls for an exact car
Buying a used 2016 Mazda CX-9?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history