2021 Mazda CX-5 technical service bulletins
504 technical service bulletins and manufacturer communications cover the 2021 Mazda CX-5, including 29 warranty extensions.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption...
- Subject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program
- Special service program - SSPD5 - warranty extension - multi-model - valve stem seals class action
- SSPD8
- SSPD8
- Engine
- On certain subject vehicles, the check engine light is illuminated with diagnostic trouble code (DTC)...
- Engine
- Subject: Update – Campaign Warranty Claim Response Enhancements – Modules Not Repaired for Certain...
- Some customers may complain about any of the following 1. Infotainment Center Display does not provide the...
- This bulletin supersedes the previously issued bulletin(s) listed below
- Mazda Connected Services
- Description
- This Service Alert supersedes the previously issued service alert listed below
- This Service Alert supersedes the previously issued service alert listed below
- This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in...
- This Service Alert supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA(s) listed below
- Description
- This bulletin supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SAs listed below
- This SA supersedes the previously issued SA(s) listed below
- This bulletin supersedes the previously issued bulletin(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA listed below
- This Service Alert supersedes the previously issued SA(s) listed below
- Description
- This service alert supersedes the previously issued service alert listed below
- Description
- This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red....
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are...
- This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted...
- Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or...
- This bulletin supersedes the previously issued bulletin(s) listed below
- Some (or all) of the following symptoms: • Check engine light on with DTC P061B • Light increase in engine...
- The coolant control valve updated part is now available and supersedes PYFD-15-16ZA. As a result,...
- Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or...
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter...
- Mazda Connect Services
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating
- When inspected, the differential or PTO oil is dark or black
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging
- There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer...
- Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH...
- Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle...
- The Mazda DCA-8000 is required for all warranty battery testing
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Mazda Connected Services
- Some customers may experience a Connected Vehicle failure
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- When replacing the MAZDA CONNECT remote tuner (RT) with a replacement tuner for any reason, a call must be...
- Mazda Connected Services
- Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement
- A tapping/rattling noise may be noticed from the valve train area
- Following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror
- Frequently Asked Questions (FAQ) for Mazda Connected Services.
- Mazda Navigation Live Traffic information is available on the following 2 systems
- Frequently Asked Questions (FAQ)
- The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore...
- Oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.
- Engine no start/no crank with either of the following DTC's stored: P0615:12
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- The Mazda DCA-8000 is required for all warranty battery testing
- Partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front...
- Wear/peel-off of the leather steering wheel surface causing a poor appearance
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error...
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- Some customers may complain that the headlights get foggy or have water spots inside
- The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to...
- Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold
- Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is...
- A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Qi Wireless Charger symptom troubleshooting.
- Some customers may complain about scratches on the instrument cluster lens.
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- Auxiliary key blank cutting procedure
- Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Some customers may complain that their liftgate does not open
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Seat ventilation system still on after the engine has been turned off, in some cases this causes the...
- Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for...
- Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning...
- A new repair procedure has been developed to address DTC P0126:00 on SKYACTIV-G 2.0/2.5L engines (non-turbo)
- Some automotive cleaning products contain strong acid or alkali
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very...
- Some customers may complain about color discrepancies (brightness differences) of the image displayed on...
- Check engine light on with DTC P0524:00 or P055F:00 stored in memory
- Please be advised that the valve stem seals assigned to the 2.5 Skyactiv Turbo engines in GEPC are incorrect
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission...
- When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine
- Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting...
- Creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the...
- Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering...
- Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one...
- “In Vehicle Network Malfunction” message appearing in the instrument cluster with DTC U3000:04-TCU...
- Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started...
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- Some customers may complain about color discrepancies (brightness differences) of the image displayed on...
- Some customers may complain about a creaking noise coming from the steering column while driving
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving
- In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Some customers may complain of signs of oil on the struts or shock absorbers
- MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program
- Exterior trim heat damage when parked near a glass building or Low-E windows
- A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder...
- Some customers have reported experiencing a one-time popping or clunking sound while driving their vehicle
- Some customers may experience a squeak noise by the center console, this is caused by the center console...
- Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Connected Services, Frequently Asked Questions (FAQ)
- Steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after...
- In-vehicle network malfunction and master warning light on
- Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This...
- Some customers may complain about any of the following:1. Infotainment Center Display does not provide the...
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time...
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Mazda Connected Services
- In-Vehicle Network Malfunction error message
- Some customers may complain about any of the following:1. Infotainment Center Display does not provide the...
- Some customers may experience any of the following: Engine no start due to battery discharge Ignition...
- Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving
- Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain.
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may hear noise from their headlamps
- Speedometer replacement procedure
- Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one...
- Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the...
- Some customers may experience one or more electrical malfunctions after a vehicle body repair
- The rear differential case could develop a crack in the case
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Check engine light on with DTC P0524:00 or P055F:00 stored in memory
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- "LOW ENGINE OIL LEVEL" warning message and an engine oil level warning light on in the instrument cluster...
- The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just...
- When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order...
- Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11048...
- Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with...
- DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Mazda connected services
- Following the release of the 2019 CX-5 (KF) a series of wheels are applicable from the 2019-2021 model year
- There are currently 2 methods for cutting a new auxiliary key blank
- The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black...
- Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire)
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later)
- Some customers may complain the HVAC system not maintaining the correct temperature or the ambient...
- "LOW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with...
- Either or both of the following symptoms
- Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving
- Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one...
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- Mazda Connected Services Frequently Asked Questions (FAQs)
- Difficulties when refilling the coolant because the control valve is closed and air in the engine cannot...
- Accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing...
- "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with...
- Warning message displayed in the center display a few seconds after the brake system warning light in the...
- MyMazda App not communicating to the vehicle properly which may result in the condition monitor...
- Some customers may complain about any of the following
- Some customers may complain that Mazda Connect does not start or that it takes a long time to restart...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11040...
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment
- This service bulletin provides testing and charging procedures in order to promote proper battery...
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11026...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Some customers may complain that the tire sidewalls are distorted or "damaged".
- Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
- Squeak noise from the rear brakes while braking lightly
- Corrosion on the liftgate lock striker
- The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some...
- Mazda Connected Services Frequently Asked Questions (FAQ).
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Accessory instructions can be found on OneMazda under Dealer Resources
- Click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5...
- A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder...
- Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill
- Fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the...
- SiriusXM Travel Link error when selecting Parking Information.
- Some customers may experience a SiriusXM Travel Link error when selecting Parking Information.
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area
- Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following
- MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be...
- New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly...
- Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote...
- Lack of Power When Accelerating in Cold Temperatures: Some customers may complain about lack of power when...
- Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner...
- Whistling Noise From Front Door Window Glass or Windshield When Driving At Highway Speed: Some customers...
- Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience...
- ÂLOW ENGINE OIL LEVELâ warning message and a CHECK ENGINE light illuminated in the instrument cluster,...
- Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in...
- Passenger seat belt warning light on, even though there is no passenger in the seat
- Rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between...
- NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera...
- Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Ethanol is becoming a common additive in gasoline
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Insufficient A/C performance / insufficient airflow from vents or ducts
- LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along...
- Mazda connect
- MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables...
- Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one...
- Ethanol is becoming a common additive in gasoline
- Some customers may complain about a whistling noise heard from the top of the A-pillar area when driving...
- If you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder...
- Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking...
- Rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between...
- All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- SSPC7 - special service program -telematics communication unit battery drain concern and connected...
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- This service bulletin provides information regarding the proper use of the driverâs floor mat to avoid...
- Audio, navigation and phone concerns with mazda connect infotainment system (6TH generation).
- Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage
- Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage
- SSPC7 - special service program -telematics communication unit battery drain concern and connected...
- DRW41 - telematics communication unit (TCU) concern - battery drain and connected services.
- Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage
- Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after...
- (Permanently cancelled campaign)
- (Pause all repairs!)
- SSPC6
- Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may...
- Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF...
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may experience all of following symptoms: The door lock/unlock operation will not work...
- Accessory instructions can be found on OneMazda under Dealer Resources
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Exterior trim heat damage when parked near a glass building
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- When performing vehicle services such as control unit software update, control unit...
- The rear differential case could develop a crack in the case, as shown below
- When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank
- Tapping noise from the engine during idling; etc., and synchronized to the engine rpm
- Important note
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Mazda connected services - frequently asked questions (FAQ)
- NOTE: This service bulletin supersedes "DRW34
- Some customers may complain about an infotainment reboot and the infotainment system recovers if the...
- The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle...
- Be aware that the fuses removed at the factory have been changed
- Some customers may complaint about an infotainment reboot
- DRW38 - residue or stain by wrapguard on beltline
- Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is...
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error...
- The Mazda DCA-8000PM is required for all warranty battery testing
- Some customers may complain about not being able to answer an iPhone incoming call via Bluetooth using the...
- Some customers may complaint about an infotainment reboot
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A)...
- DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the...
- Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is...
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Stains appearing on the hood, roof and/or trunk of the vehicle
- Tapping noise from the engine during idling; etc., and synchronized to the engine rpm
- In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key
- Connected vehicle symptom troubleshooting: important note
- Mazda connected services - frequently asked questions (FAQ).
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- Connected vehicle service information.
- Some customers may complain about high engine oil consumption
- DRW34 - 2021 CX-9 and CX-5 mazda connect settings concern.
- 2021 CX-9 and CX-5 mazda connect settings concern
- Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a...
- Mazda connect symptom troubleshooting (7TH generation vehicles).
- Apple carplay / android auto frequently asked questions (FAQ): note
- Accessory instructions location
- DRW33 - chrome plated window moldings concern from pacific typhoon
- Mazda connected services - frequently asked questions (FAQ).
- The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle...
- When performing vehicle services such as control unit software update, control unit...
- When performing vehicle services such as control unit software update, control unit...
- Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's...
- Some customers or technicians (during PDI) may have concerns with the front doors sticking (especially on...
- MAZDA Mobile start (MMS) cannot communicate with vehicle
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