2021 Mazda CX-9 technical service bulletins
431 technical service bulletins and manufacturer communications cover the 2021 Mazda CX-9, including 15 warranty extensions.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption...
- Special service program - SSPD5 - warranty extension - multi-model - valve stem seals class action
- Subject: Update – Campaign Warranty Claim Response Enhancements – Modules Not Repaired for Certain...
- Some customers may complain about any of the following 1. Infotainment Center Display does not provide the...
- This bulletin supersedes the previously issued bulletin(s) listed below
- Mazda Connected Services
- Description
- This Service Alert supersedes the previously issued service alert listed below
- This Service Alert supersedes the previously issued service alert listed below
- This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in...
- This Service Alert supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA(s) listed below
- Description
- This Service Alert supersedes the previously issued SAs listed below
- This SA supersedes the previously issued SA(s) listed below
- This bulletin supersedes the previously issued bulletin(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA listed below
- This Service Alert supersedes the previously issued SA(s) listed below
- Description
- This service alert supersedes the previously issued service alert listed below
- Description
- This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red....
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- This SA supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted...
- This bulletin supersedes the previously issued bulletin(s) listed below
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter...
- Mazda Connect Services
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating
- When inspected, the differential or PTO oil is dark or black
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging
- There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer...
- Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH...
- Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle...
- The Mazda DCA-8000 is required for all warranty battery testing
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Mazda Connected Services
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- When replacing the MAZDA CONNECT remote tuner (RT) with a replacement tuner for any reason, a call must be...
- Mazda Connected Services
- Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement
- Following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror
- Frequently Asked Questions (FAQ) for Mazda Connected Services.
- Mazda Navigation Live Traffic information is available on the following 2 systems
- Frequently Asked Questions (FAQ)
- The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore...
- Some customers may experience a Connected Vehicle failure
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- The Mazda DCA-8000 is required for all warranty battery testing
- Wear/peel-off of the leather steering wheel surface causing a poor appearance
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error...
- Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile...
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to...
- Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Qi Wireless Charger symptom troubleshooting.
- Some customers may complain about scratches on the instrument cluster lens.
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- Auxiliary key blank cutting procedure
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Some customers may complain that their liftgate does not open
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Seat ventilation system still on after the engine has been turned off, in some cases this causes the...
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for...
- Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning...
- Some automotive cleaning products contain strong acid or alkali
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very...
- Please be advised that the valve stem seals assigned to the 2.5 Skyactiv Turbo engines in GEPC are incorrect
- Some customers may complain that the rear console / cup holder area is warming
- Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC...
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission...
- When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine
- Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting...
- Creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the...
- Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering...
- Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile...
- “In Vehicle Network Malfunction” message appearing in the instrument cluster with DTC U3000:04-TCU...
- Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started...
- Qi Wireless Charger symptom troubleshooting
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- Some customers may complain about a creaking noise coming from the steering column while driving
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Some customers may experience no sound from the audio system and/or the audio source cannot be changed
- In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Some customers may complain of signs of oil on the struts or shock absorbers
- MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program
- Exterior trim heat damage when parked near a glass building or Low-E windows
- Qi Wireless Charger Symptom Troubleshooting
- Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning...
- Some customers may complain about any of the following: 1. Infotainment Center Display does not provide...
- Connected Services, Frequently Asked Questions (FAQ)
- Steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after...
- In-vehicle network malfunction and master warning light on
- Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This...
- Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile...
- Some customers may complain about any of the following:1. Infotainment Center Display does not provide the...
- Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time...
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Some customers may experience electrical devices that cannot be charged through the rear console or the...
- Mazda Connected Services
- In-Vehicle Network Malfunction error message
- Some customers may complain about any of the following:1. Infotainment Center Display does not provide the...
- Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving
- There are currently 2 methods for cutting a new auxiliary key blank
- Speedometer replacement procedure
- The rear differential case could develop a crack in the case
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- "LOW ENGINE OIL LEVEL" warning message and an engine oil level warning light on in the instrument cluster...
- The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just...
- When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order...
- Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11048...
- DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Mazda connected services
- There are currently 2 methods for cutting a new auxiliary key blank
- The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black...
- Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse...
- Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire)
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later)
- Some customers may complain the HVAC system not maintaining the correct temperature or the ambient...
- "LOW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with...
- Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving
- Some customers may complain about poor A/C performance due to low refrigerant
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- Mazda Connected Services Frequently Asked Questions (FAQs)
- "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with...
- Warning message displayed in the center display a few seconds after the brake system warning light in the...
- MyMazda App not communicating to the vehicle properly which may result in the condition monitor...
- Some customers may complain about any of the following
- Some customers may complain about poor A/C performance due to low refrigerant
- Some customers may complain that Mazda Connect does not start or that it takes a long time to restart...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11040...
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- This service bulletin provides testing and charging procedures in order to promote proper battery...
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11026...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Some customers may complain that the tire sidewalls are distorted or "damaged".
- Some vehicles may store DTC B1495:87 (LIN communication error) and cannot be cleared after accessory...
- Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
- The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some...
- Mazda Connected Services Frequently Asked Questions (FAQ).
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Accessory instructions can be found on OneMazda under Dealer Resources
- Click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5...
- Unusual noise in the front A/C unit when the recirculate switch is operated
- Some customer may experience the wireless charger does not start charging or stops charging immediately...
- Fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the...
- SiriusXM Travel Link error when selecting Parking Information.
- Some customers may experience a SiriusXM Travel Link error when selecting Parking Information.
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following
- MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be...
- Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote...
- Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner...
- Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience...
- ÂLOW ENGINE OIL LEVELâ warning message and a CHECK ENGINE light illuminated in the instrument cluster,...
- Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in...
- NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Rattle, clunk or pop noise from the front of the vehicle while driving
- Ethanol is becoming a common additive in gasoline
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Mazda connected services - frequently asked questions (FAQ)
- LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along...
- Mazda connect
- MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables...
- Ethanol is becoming a common additive in gasoline
- Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking...
- All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
- When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate...
- SSPC7 - special service program -telematics communication unit battery drain concern and connected...
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- This service bulletin provides information regarding the proper use of the driverâs floor mat to avoid...
- Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage
- Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage
- SSPC7 - special service program -telematics communication unit battery drain concern and connected...
- DRW41 - telematics communication unit (TCU) concern - battery drain and connected services.
- Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage
- Occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While...
- Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after...
- Some customers may complain that the rear console / cup holder area is warming
- (Permanently cancelled campaign)
- (Pause all repairs!)
- SSPC6
- Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may...
- Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF...
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may experience all of following symptoms: The door lock/unlock operation will not work...
- Accessory instructions can be found on OneMazda under Dealer Resources
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Some customers may complain about any of the following: Infotainment Center Display does not provide the...
- Exterior trim heat damage when parked near a glass building
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- When performing vehicle services such as control unit software update, control unit...
- The rear differential case could develop a crack in the case, as shown below
- When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank
- Important note
- Apple carplay / andrid auro frequently asked questions (FAQ)
- NOTE: This service bulletin supersedes "DRW34
- Some customers may complain about an infotainment reboot and the infotainment system recovers if the...
- The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle...
- Some customers may complaint about an infotainment reboot
- Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is...
- Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON,...
- When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error...
- The Mazda DCA-8000PM is required for all warranty battery testing
- Some customers may complain about not being able to answer an iPhone incoming call via Bluetooth using the...
- Some customers may complaint about an infotainment reboot
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A)...
- Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is...
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Stains appearing on the hood, roof and/or trunk of the vehicle
- The 2020 CX9 Grand Touring and Signature trims come standard with a liftgate handsfree foot-motion...
- In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key
- Connected vehicle symptom troubleshooting: important note
- Mazda connected services - frequently asked questions (FAQ).
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- Connected vehicle service information.
- Some customers may complain about high engine oil consumption
- DRW34 - 2021 CX-9 and CX-5 mazda connect settings concern.
- 2021 CX-9 and CX-5 mazda connect settings concern
- Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a...
- Mazda connect symptom troubleshooting (7TH generation vehicles).
- Apple carplay / android auto frequently asked questions (FAQ): note
- Accessory instructions location
- DRW33 - chrome plated window moldings concern from pacific typhoon
- Mazda connected services - frequently asked questions (FAQ).
- The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle...
- On the subject vehicles, the Android Auto does not function, as the certification for this application had...
- When performing vehicle services such as control unit software update, control unit...
- Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not...
- Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below...
- When performing vehicle services such as control unit software update, control unit...
- Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's...
- Some customers or technicians (during PDI) may have concerns with the front doors sticking (especially on...
- MAZDA Mobile start (MMS) cannot communicate with vehicle
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