2017 Mazda CX-5 technical service bulletins
573 technical service bulletins and manufacturer communications cover the 2017 Mazda CX-5, including 15 warranty extensions.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- CSP13 - customer service program - mazda connect infotainment system limited warranty extension
- CSP13 - customer service program - mazda connect infotainment system limited warranty extension.
- Customer service program CSP12 - denso low-pressure fuel pump customer service program warranty extension
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This bulletin supersedes the previously issued bulletin(s) listed below
- This SA supersedes the previously issued SA(s) listed below
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red....
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- This Service Alert supersedes the previously issued M-Tip(s) listed below
- This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are...
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating
- When inspected, the differential or PTO oil is dark or black
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging
- There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer...
- Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH...
- Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call...
- Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement
- Following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror
- Instances of coolant leakage have been observed from the EGR bypass hose during maintenance
- The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore...
- Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate...
- Engine no start/no crank with either of the following DTC's stored: P0615:12
- Partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front...
- Wear/peel-off of the leather steering wheel surface causing a poor appearance
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- Some customers may complain that the headlights get foggy or have water spots inside
- The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to...
- Some customers may complain about scratches on the instrument cluster lens.
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and...
- Auxiliary key blank cutting procedure
- Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Some customers may complain that their liftgate does not open
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse...
- Some automotive cleaning products contain strong acid or alkali
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- Some customers may complain about infotainment center display
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission...
- Creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the...
- Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering...
- Some customers may complain about a creaking noise coming from the steering column while driving
- Chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving
- Some customers may complain of signs of oil on the struts or shock absorbers
- Exterior trim heat damage when parked near a glass building or Low-E windows
- Oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment
- Some customers may complain of a shift shock felt when shifting into 3rd, 5th and/or R range with no A/T...
- Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This...
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Some customers may experience any of the following: Engine no start due to battery discharge Ignition...
- Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain.
- There are currently 2 methods for cutting a new auxiliary key blank
- Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control...
- Speedometer replacement procedure
- Some customers may experience one or more electrical malfunctions after a vehicle body repair
- The rear differential case could develop a crack in the case
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
- The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just...
- When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order...
- This Parts Flash replaces RF-22-01R2 released January 04, 2022
- Some customers may complain about infotainment center display
- This Parts Flash replaces RF-22-01R released November 21, 2022
- There are currently 2 methods for cutting a new auxiliary key blank
- Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire)
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later)
- Some customers may complain about infotainment center display: Ghost Touch DTC B108E:04 may be stored...
- Following malfunctions
- Repair kits are available to replace just the screen
- Some customers may complain the HVAC system not maintaining the correct temperature or the ambient...
- Either or both of the following symptoms
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- Difficulties when refilling the coolant because the control valve is closed and air in the engine cannot...
- Accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing...
- Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed...
- Some customers may complain about infotainment center display ghost touch (touch screen operates by...
- Some customers may complain about infotainment center display
- Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate...
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- Some customers may complain about oil seepage or oil leakage from the rear shock absorbers
- Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment
- Some customers may complain about infotainment center display: Ghost touch, surface peeling, spider cracks
- This service bulletin provides testing and charging procedures in order to promote proper battery...
- Squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).
- Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.
- Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
- Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control...
- Squeak noise from the rear brakes while braking lightly
- Corrosion on the liftgate lock striker
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Accessory instructions can be found on OneMazda under Dealer Resources
- The Mazda DCA-8000 is required for all warranty battery testing
- Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill
- Fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the...
- Some customers may report concerns with interior upholstery surface stains particularly on high contact...
- Following malfunctions: 1. The film on the center display is peeling off, as shown in the illustration below
- BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area
- Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns
- Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote...
- Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner...
- Whistling Noise From Front Door Window Glass or Windshield When Driving At Highway Speed: Some customers...
- Rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between...
- NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera...
- MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables...
- Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment
- Ethanol is becoming a common additive in gasoline
- Insufficient A/C performance / insufficient airflow from vents or ducts
- MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables...
- Ethanol is becoming a common additive in gasoline
- Some customers may complain about a whistling noise heard from the top of the A-pillar area when driving...
- Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking...
- Rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between...
- All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
- Squeaking noise from the blower motor while it is operating
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- This service bulletin provides information regarding the proper use of the driverâs floor mat to avoid...
- Some customers may complain about incorrect MAZDA CONNECT clock time
- Audio, navigation and phone concerns with mazda connect infotainment system (6TH generation).
- Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may...
- Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF...
- There are currently 2 methods for cutting a new auxiliary key blank
- Accessory instructions can be found on OneMazda under Dealer Resources
- Grinding noise from the rear brakes when braking
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature
- Exterior trim heat damage when parked near a glass building
- Some CX-5 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear...
- One of the following DTCs stored in memory along with a system status notice on the Multi-information...
- When performing vehicle services such as control unit software update, control unit...
- The rear differential case could develop a crack in the case, as shown below
- When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank
- Apple carplay / andrid auro frequently asked questions (FAQ)
- Mazda connect
- Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is...
- Some customers may notice the flock finishing on the door sash molding is peeled off (as shown below) when...
- Multi-model - mazda mobile start customer satisfaction program (CSP05).
- The Mazda DCA-8000PM is required for all warranty battery testing
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A)...
- DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the...
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Multi-model - mazda mobile start customer satisfaction program.
- In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key
- Some customers may complain about the following MAZDA CONNECT⢠Temperature Warning message: ï· Display...
- Cracked rear differential.
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- Some customers may complain about high engine oil consumption
- Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above
- Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a...
- Apple carplay / android auto frequently asked questions (FAQ): note
- Cracked rear differential
- Accessory instructions location
- Some customers may complain of a steering wheel vibration (in a rotational direction), when they are not...
- That the SBS/SCBS warning light (amber) turns ON right after the engine is started with DTC U0420:68 [FSC]...
- Loose rear bumper reflector without any visible external damage to the rear bumper cover
- Poor fitting rear door weatherstrips at the lower/front location
- When performing vehicle services such as control unit software update, control unit...
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's...
- New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in...
- When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control...
- When replacing manual or automatic transmission, make sure to remove the plug from the old transmission...
- Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures
- Engine no start/no crank with either of the following DTC's stored: P0615:12
- Some customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear...
- Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below
- Unusual noise (clacking) from under the front of the vehicle
- The ownerâs manual contains procedures and precautions for the maintenance and cleaning of plastic...
- One of the following DTCs stored in memory: ï· C1001:92
- DTC P0942:49 TROUBLESHOOTING: P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair...
- Some customers may complain about a high frequency noise (like a mosquito sound) while the active driving...
- Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM...
- Grooves (1) in rear brake disc plate(s), as shown below
- Some customers may complain about a MAZDA CONNECT system reboot or blank screen
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A)...
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- Lack of power under heavy load with no warning lights or dtcs
- When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine
- Thumping/rattling noise from engine compartment
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Some customer may complain of warping on the driver and/or passenger side seat cushion trim, which may...
- If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake...
- Warranty guidelines for returned transmission cores.
- There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very...
- Accessory instructions can be found in the Accessory eCatalog
- Guide lines and photos to determine if fluid/oil seepage or leak is severe enough to require warranty...
- Some customers may complain about a Mazda Mobile Start (MMS) system malfunction
- Some customers may complain about: ï· Intermittent engine no start ï· Instrument cluster red security...
- Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive...
- Some customers may complain about poor heater performance even after the engine reaches normal operating...
- Some customers may complain about high engine oil consumption
- Cracking (1) at the lower part of the rear side, rear door garnish (2). This concern is caused by excess...
- Rough idle with the check engine light on and DTC P0015 / P0524 stored in memory
- Some customers may experience improper operation of the rear parking system with beep sounds coming from...
- Some customers may experience one or more electrical malfunctions after a vehicle body repair
- After the installation of a new instrument cluster, the message "Fctry" or âÂÂFactoryâ is...
- The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is...
- One of the following DTCs stored in memory: C1001:92
- Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be...
- TCS/DSC indicator light and the TPMS warning light both ON with DTC C0051:62 stored in memory
- Accessory instructions location
- Symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later)
- Some customers may notice the heated steering wheel shuts off by itself after approx
- Check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the...
- Lack of power and the check engine light on with DTC P61B:00 stored in the PCM memory when driving in high...
- Some customers may complain about a MAZDA CONNECT system reboot or blank screen
- Some customer may complain of warping on the driver seat cushion trim, which may cause poor appearance...
- There have been warranty claims submitted for noise in differentials, transfer units and transmissions...
- Apple carplay⢠/ android auto⢠frequently asked questions (FAQ)
- Mazda ids inoperative with vcm-ii license expiration message
- Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above
- APPLE CARPLAY⢠/ ANDROID AUTO⢠FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and...
- Lack of power and the check engine light on with DTC P61B:00 stored in the PCM memory when driving in high...
- Squeak noise from the right front driveshaft at the automatic transaxle when driving
- Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may...
- In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak...
- Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear...
- Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain
- SBS/SCBS, LAS/LDWS and/or ADAPTIVE LED headlight /HBC warning light on with the DTC U0155:00 stored in memory
- When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles...
- SBS/SCBS, LAS/LDWS and/or ADAPTIVE LED headlight /HBC warning light on with the DTC U0155:00 stored in memory
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- Apple carplay? / android auto? frequently asked questions (FAQ)
- When the engine is started for the first time after parking the vehicle overnight in cold conditions...
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight...
- DTC C1001:92 stored in memory
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems
- Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Stains appearing on the hood, roof and/or trunk of the vehicle
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Check engine light on with DTC P0456 stored in the PCM memory
- The vehicles listed above are equipped with a push button start/stop ignition system
- Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise...
- This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination...
- Mazda infotainment systems require contacting the proper source for diagnostic support, parts...
- On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A)...
- Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle
- When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with...
- This service bulletin provides information regarding the proper use of the driver's floor mat to avoid...
- The Mazda GR8-1291 is required for all warranty battery testing
- Some customers may complain of signs of oil on the struts or shock absorbers
- Some customers may complain that the navigation brand icons are no longer shown after a navigation SD card...
- If a vehicle has body vibration or steering wheel shimmy while driving and the root
- Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or...
- All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
- Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather
- Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with...
- Knocking noise from the rear coil spring and/or the vehicle body sits lower in the rear
- Condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light...
- SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher)...
- If an oil pressure inspection is needed on a SKYACTIV-G engine, use the Special Service Tool (SST) set...
- Excessive body vibration/unusual noise when idling or driving after parking inextremely cold temperatures...
- Some customers may notice the flock finishing on the door sash molding is peeled off when opening the...
- Some customers may notice the floor under cover No. 2 falling off at the bolt (1) location after driving...
- Following oil maintenance monitor concerns on the center display: The wrench light (Oil Change Due...
- Lack of power and the check engine light on with DTC P61B:00 stored in the PCM memory when driving in high...
- At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat...
- Stains appearing on the hood, roof and/or trunk of the vehicle
- Some customers may complain about the following: Engine no start
- Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator...
- DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE...
- TCS/DSC indicator light and the TPMS warning light both ON with DTC C0051:62 stored in memory.DTC C0051:62
- Squeak noise from the right front driveshaft at the transaxle when driving
- Mazda mobile start (MMS) app error message installed on android devices
- Electrical concern and/or multiple dtc's due to aftermarket device
- Engine no start and / or rear view monitor display is blurry due to aftermarket electrical device
- Engine no start (key not detected)
- Mazda connect system frequently asked questions (FAQ)
- Crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient...
- Power liftgate inoperative with DTC U3003:16
- When troubleshooting a radar unit, DO NOT swap it with another vehicle
- Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns
- If one of the blind spot monitoring (BSM) control modules has to be replaced on a 2017-2018 CX-5, inspect...
- Clunking noise from the front coil springs when driving over bumps
- Some customer's may complain that the blind spot monitoring (BSM) is not operating, and the key ON bulb...
- Important
- Symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later)
- Broken trunk board (2) strap (1). This may be caused by insufficient strap cover strength
- Mazda North American Operations has approved an additional on-car brake lathe as an option for...
- Check engine light on with DTC P0456 stored in the PCM memory
- CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A)...
- If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal...
- A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating
- The vehicles listed above are equipped with a push button start/stop ignition system
- BLUETOOTH® hands-free and/or text messaging related concerns
- Stains appearing on the hood, roof and/or trunk of the vehicle
- The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to...
- If you encounter any type of electrical concern (e.g, dead battery), interview the customer before...
- Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version
- This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any...
- Some customers may complain that the driver's seat does not automatically move to the programmed position...
- The Mazda GR8-1291 is required for all warranty battery testing
- If the MAZDA CONNECT Connectivity Master Unit (CMU) is replaced due to failure, the replacement CMU may...
- Some customers may complain about the driver and/or passenger rear side seat cushion trim (1) coming off...
- When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine
- The SKYACTIV®-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with...
- If one of the blind spot monitoring (BSM) control modules has to be replaced on a 2017-2018 CX-5, inspect...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later)
- Some customers may complain about the following message displayed in the Multi-Information Display: In the...
- Some customers may complain that the Voice Recognition system does not recognize "Address" or "New...
- When installing a navigation SD card, the center display may show error message "Invalid SD Card".
- Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment
- Rough idle with the check engine light on and DTC P0015 / P0524 stored in memory
- Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely...
- Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking)
- The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62...
- The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step...
- Some customer may complain about multiple warning lights illuminated
- Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or...
- Some repair kits (p/n 0000-8E-R09) for Recall 1617K (2017 CX-5
- Some customers may experience the following symptom relating to the Forward Sensing Camera (FSC)with DTC...
- Some customers may complain that the Voice Recognition system does not recognize "Address" or "New...
- Some customers may complain that the Voice Recognition system does not recognize "Address" or...
- After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead...
- Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures
- Knocking / squeaking noise from the front shock absorber when driving onrough roads and/or when turning...
- The MAZDA MOBILE START (MMS) is currently experiencing a system disruption
- When installing a navigation SD card, the center display may show error message "Invalid SD Card". This...
- Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather
- CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A...
- Mazda is incorporating a "Direct" type TPMS, which is unlike the previous "Indirect" type system
- Crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance...
- Some customers may complain about: PASSENGER Seat Belt and PASS AIRBAG OFF indicator lights ON (A). Front...
- The MODE switch operation for the Mazda Radar Cruise Control (MRCC) system has been changed as follows:...
- If you receive a customer complaint of an excessive gap between decoration panel and switch panel (as...
- The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication...
- Ids software version 107 available on mgss - please update your pc's.
- Some customers may complain about poor heater performance even after the engine reaches normal operating...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later)
- Unusual noise (clacking) from under the front of the vehicle
- Some customers may complain about one or more warning lights on when they start the vehicle during hot weather
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns
- When dealing with customer complaints of excessive condensation and/or water within the headlamp unit,...
- In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too...
- Some customers may complain about the "wrong" phone is connected to the infotainment system
- On some 2017 CX-5s, the Accessory Lighted Door Sill Trim Plate (DSTP) accessory may not light up after...
- In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles,...
- All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in
- There is a minor error with the Controller Programming instructions included with the accessory remote...
- Smart City Brake Support (SCBS) frequently asked questions (FAQ)
- Lane Departure Warning System (LDWS) frequently asked questions (FAQ)
- Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)
- Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
- High Beam Control (HBC) system frequently asked questions (FAQ)
- CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front...
- Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power...
- There are a few issues with the accessory C960-V7-620 remote start kit instructions
- In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31...
- Symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or...
- Wear/peel-off of the leather steering wheel surface causing a poor appearance.This concern may be caused...
- Fctry MESSASGE DISPLAYED after instrument cluster replacement
- Some customers may complain that the ambient temperature display is not accurate, or it takes too long for...
- Display shows inaccurate ambient temperature
- An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support...
- Audio, navigation and phone concerns with Mazda connect Infotainment system
- Chattering noise from the rear spoiler (A) while driving on a rough road
- Some vehicles equipped with mazda radar cruise control (MRCC) will not set (the system stays on standby)...
- On some 2017 CX-5 vehicles, the drivers door is slightly harder to close than the other doors
- Permanent dtcs are now displayed with the ids 104 update
- One of the following advanced keyless entry system malfunctions: (1) key fob and/or door request switch...
- Take caution when cleaning plastic headlight lenses
- When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend...
- When monitoring the resistance of the air bag modules and pre-tensioner seat belts, the Mazda Modular...
- Recall 0516J updated repair procedure
- Owner Notification program ONP07 Mazda mobile start (MMS) system
- If you experience issues with the current version of ID's such as missing tools or modules not showing...
- Stopper plates for air bag module connectors have been established as new service parts
- All models
- MAZDA Mobile start (MMS) cannot communicate with vehicle
- M-MDS Data monitor displays incorrect air bag module resistance value.
- New IDs software version 102.00 and Update 102.01 is now available on MS3 IDs update 102.00 and 102.01 is...
- Raising a vehicle with a jack CAN be dangerous if not done properly. the vehicle CAN slip off the jack and...
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